Sales Operations Analyst - 260310-16

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

To support the increasing growth in Kaseya business, we are hiring a Sales Operations Analyst. Based out of our Bangalore office and reporting to the Manager of Sales Operations, this position will be responsible for processing incoming customer orders and ensuring commercial compliance in accordance with company guidelines. This is a great opportunity for someone seeking a challenging position within the software industry and one that provides insight into the operational setting. Kaseya is a rapidly growing company that offers tremendous growth

• Manage the end-to-end quoting process for new and existing customers, ensuring timely and accurate quote creation and approvals.

• Create, update, and maintain quotes and contracts as requested by Sales Representatives and Account Managers.

• Provide operational support to Sales Representatives to help achieve annual sales targets.

• Support daily sales operations, including quote creation, approval workflows, bookings, and provisioning for end customers.

• Collaborate with cross-functional teams such as Sales, Legal, and Finance to ensure compliance with company policies and industry regulations.

• Communicate quoting and contract modification insights effectively to cross-functional teams and senior management.

• Maintain accurate and up-to-date customer data across systems to ensure data consistency and seamless sales operations.

• Deliver data-driven insights and recommendations related to Kaseya products to support sales strategies and informed decision-making.

• Stay updated on industry trends and best practices in quoting, contract management, and sales operations.

Qualifications:

• Degree in Business, Accounting or related field preferred.

• Interest in technology

• Prior work experience within order management and/or order fulfillment

• Proficiency in MS Excel

• Understanding of software subscription businesses, a plus (SaaS)

• Strong written and verbal communication skills

• Flexibility in schedule as needed to support business demands such as Quarter-End close, new product releases, etc.

• Ability to prioritize and stay organized in a fast-paced work environment

• Familiarity and proficiency with NetSuite, Salesforce, Salesforce CPQ - a plus

• Team player comfortable working cross-functionally both within, and without the finance department

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.