Sales & Marketing Support Executive

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

 

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Sales & Marketing Support Executive. The Sales & Marketing Support Executive plays a key role in supporting the execution of the resort’s sales and marketing activity during an exciting pre-opening and relaunch phase. Based on property in Bermuda, this role helps drive brand visibility, lead coordination, campaign delivery, and commercial momentum across multiple channels.

Working closely with the Area Director, Sales & Marketing and Director, Marketing & Communications, alongside the Sales Manager and wider Commercial team, you will support the successful re-entry of Fairmont Southampton into key markets - ensuring strong brand presence, organized lead management and seamless coordination between Marketing and Sales functions. This role is ideal for someone highly organized, digitally confident, creatively minded, and eager to build a career in luxury hospitality sales and marketing.

What you will be doing:

Marketing & Digital Support

• Support the development and execution of digital and print marketing materials in line with Fairmont brand standards
• Create, schedule, and manage engaging social media content across key platforms
• Assist with email marketing campaigns, newsletters, and reopening communications
• Track campaign performance and support reporting on engagement, reach, and marketing effectiveness
• Help maintain brand consistency across all touchpoints including on-property collateral, digital platforms, and presentations
• Support content capture coordination including photography, influencer visits, and activation moments

Sales & Commercial Support

• Coordinate incoming sales inquiries and support timely client follow-up
• Track sales leads, opportunities, and activity within CRM systems
• Support preparation of sales presentations, proposals, and marketing collateral aligned with reopening positioning
• Support promotional campaigns and commercial initiatives tied to reopening
• Help ensure clear communication flow between Marketing and Sales to maintain alignment and momentum

Collaboration & Coordination

• Support cross-departmental coordination for events, promotions, and marketing activations
• Organize sales and marketing files, reports, and documentation
• Attend team meetings, capturing notes and tracking key actions and deadlines
• Provide on-property marketing support during events, media visits, and key commercial moments

What Success Looks Like

Success in this role will be measured by:

• Timely and accurate coordination of sales leads and follow-up
• Consistent and timely execution of marketing campaigns and content schedules
• Clear, accurate tracking and coordination of commercial leads and follow-up processes
• Strong adherence to brand standards
• Positive contribution to overall commercial momentum and teamwork

What we’re looking for:

Experience

• Minimum 1 year of experience in marketing, communications, sales support, or a related field
• Hospitality, tourism, or lifestyle brand experience is an asset

Education

• Diploma or degree in Hospitality Management, Business, Marketing, Communications, or a related discipline preferred

Competencies, Knowledge & Skills

• Strong organizational and multitasking skills with excellent attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and digital collaboration tools
• Experience with social media platforms and content management tools
• Working knowledge of basic design tools (Canva, Adobe, or similar) preferred
• Familiarity with CRM systems (e.g., Salesforce, Opera) is an advantage
• Digitally confident with a proactive, solutions-oriented mindset

Personal Attributes

• Service-driven, professional, and collaborative
• Highly organized with strong time-management skills
• Curious, adaptable, and eager to learn
• Comfortable working independently and as part of a team
• Thrives in a fast-paced, evolving pre-opening environment

Additional Details

• Based on property in Bermuda
• Flexibility to work occasional evenings, weekends, or extended hours during key commercial periods or events

Career Development

This role provides a strong foundation and a clear pathway into future Sales, Marketing, Digital, or Commercial roles within Fairmont and the global Accor network.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.