Sales Manager

itsme® has fundamentally changed how people lead their digital lives in Belgium, but we are not stopping there! Do you want to be a driving force to help expand on this success story as part of a talented team that is making a positive impact on society? Then keep on reading, you’ll probably like what you’ll see.

We are itsme®, one of Europe’s fastest-growing scale-ups, counting 110 team members and growing. Our mission: providing a state-of-the-art digital identity solution to all people, enabling them to interact securely in the digital space. Now, only five years after being founded, close to 8 million citizens use the itsme® app, to identify themselves and sign documents online. Starting in Belgium, we successfully launched the itsme app in 17 European countries, with the ambition of becoming an internationally leading player.

We are looking for a highly motivated and ambitious Sales Lead to steer and coach a team of account executives and account managers, including a partnerships manager. Your main objective is to drive accelerated commercial growth and success in Belgium. This role involves executing a market strategy, and positioning itsme® as a leader in digital identity solutions. Your team will be responsible for growth, both in new customer acquisition and in the existing customer base, and this for our entire product portfolio. We expect a strong focus on building strong relationships with new and existing clients, while also leading the way in bringing product innovations to market. Additionally, you will work closely with cross-functional teams to continuously enhance the customer experience, drive accelerated impact on operational excellence and raise engagement standards. You will report directly to the Country Manager of Belgium. This role requires robust commercial skills and a strong commitment towards developing your team leadership skills.

What your job looks like

• Team Leadership: Manage, mentor, and develop a team of 4 to 5 sales and account management professionals, fostering a high-engagement and high-performance culture that aligns with company objectives.

• Customer Account Management: Build and maintain strong, long-lasting relationships with key decision-makers within your portfolio of customers. Ensure customers are realizing maximum value from their current solutions by providing ongoing support, guidance, and strategic insights.

• Partnership strategy execution: Develop and execute a partnership strategy for the Belgian market focused on commercial impact and market expansion

• Increase Usage and Volume: Work with customers to expand their engagement with Itsme’s services by identifying opportunities for new use cases and increasing adoption across their business operations.

• Revenue Growth: Take ownership of innovation focussed sales and upsell targets and drive revenue growth by proactively identifying opportunities for Itsme products and services.

• Solution Development: Collaborate with clients to understand their business needs and propose customized solutions that align with their goals, driving the adoption of new services.

• Contract Renewals & Negotiations: Lead the renewal process for existing contracts, ensuring continued partnerships and exploring opportunities for growth in value.

• Market & Industry Insight: Stay up to date with the latest trends in digital identity, security, and customer needs to identify innovative ways to address evolving challenges.

• Collaboration with Internal Teams: Work closely with cross-functional teams to ensure the delivery of solutions that meet customer requirements and support product development initiatives based on customer feedback.

• Strategic Mindset: Ability to think strategically, while also executing tactically to drive results and achieve revenue goals.

• Excellent Communication: Fluent in Dutch, French, and English, with the ability to clearly articulate value propositions to C-level executives and decision-makers.

• Entrepreneurial Spirit: A self-starter who thrives in a fast-paced environment and can adapt to evolving business priorities.

• Cultural Fit: A strong alignment with itsme’s values of trust, innovation, and customer-centricity, and a commitment to driving company culture in the local office.