Sales Engineer

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.

At Yotpo, we’re on a mission to help brands win in a customer-centric world. Our platform powers industry-leading solutions for user-generated content, visual marketing, loyalty programs, referrals, and more — all driven by cutting-edge AI technology. As a Sales Engineer, you’ll be a key partner to our sales teams, helping top brands across the US and Canada unlock their full potential with Yotpo.

Key Responsibilities:

• Partner closely with sales teams, partners, product, and industry specialists to plan and execute sales campaigns.

• Work with the Yotpo Account Executives to help them close deals by providing both technical, product and business expertise internally and directly to prospects.

• Lead client discovery and workshop sessions to ensure proposed solutions address business challenges, meet KPIs, and deliver fast ROI.

• Prepare and present both standard and custom technical demonstrations of the Yotpo Reviews and Loyalty to prospective clients.

• Ensure potential customers understand the solution (technical & services) and resource requirements for successful implementation.

• Capture and document client requirements to provide a scope of work and recommended solutions.

• Provide feedback to product and engineering teams on market requirements and potential enhancements.

Required Skills:

• 3+ years of relevant experience in pre-sales engineering, solutions engineering, customer success, or consulting, including 2-3 years working directly with customers.

• Experience with web technologies such as RESTful APIs, HTTP, JavaScript, HTML, and CSS.

• Strong presentation skills and confidence presenting to large audiences.

• Ability to build relationships with business and technical stakeholders at all levels.

• Skilled at articulating and documenting both product-specific and high-level technical solutions to solve business problems.

• Experience understanding and mapping commercial problems to technical solutions.

• Background in eCommerce and/or SaaS preferred.

• Digital marketing and/or advertising technology experience preferred.

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo:

• Company sponsored RRSP matching.

• 100% coverage of additional benefits programme.

• Equity in options.

• Individualized career development, rewards and recognition.

• Wellness and philanthropic programming and events.

• We are working in a hybrid capacity, spending 4 days per week in our Toronto office.

Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

#LI-Hybrid