Sales Engineer Manager (Fluent in Mandarin) (Position located in Singapore)

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Please submit your resume in English.

To learn more about our team and office culture in Singapore, visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/singapore
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Singapore-Location-EI_IE969384.0,7_IL.8,17_IC3235921.htm

A Sales Engineer Manager leads a team of Sales Engineers, overseeing their performance, development, and alignment with sales goals. They are responsible for resource allocation, performance management, and fostering collaboration between Sales Engineering and other departments. Sales Engineer Managers play a key role in developing and implementing best practices, ensuring consistent high-quality technical support for the sales process. They also contribute to hiring decisions, training programs, and strategic planning for the Sales Engineering function.

Responsibilities:

• Team Leadership and Development:

• Manage and mentor a diverse team of Sales Engineers, Senior Sales Engineers, and Principal Sales Engineers

• Provide guidance and support to team members at various career stages, fostering their professional growth

• Conduct regular performance evaluations and create individualized development plans

• Sales Strategy and Execution:

• Align Sales Engineering efforts with overall sales strategies and goals

• Work closely with Sales leadership to optimize the sales process and increase win rates

• Ensure effective collaboration between Sales Engineers and Sales Representatives

• Develop and implement best practices for technical sales engagements across all levels

• Technical Expertise and Knowledge Management:

• Maintain a high level of technical knowledge across the product portfolio

• Foster a culture of continuous learning and knowledge sharing within the team

• Oversee the development and maintenance of Sales Engineering tools and resources

• Collaborate with Product Management to ensure the team stays updated on product developments

• Customer Engagement and Relationship Management:

• Participate in high-stakes or strategic customer engagements when necessary

• Ensure the team delivers high-quality technical presentations, demonstrations, and proofs of value

• Cross-functional Collaboration:

• Represent the Sales Engineering perspective in cross-departmental initiatives and projects

• Contribute to product strategy and roadmap discussions based on customer feedback and market insights

• Performance Management and Reporting:

• Establish objectives and track key performance indicators (KPIs) for the Sales Engineering team

• Provide regular reports on team performance, win rates, and other relevant metrics

• Identify areas for improvement and implement corrective actions as needed

• Resource Allocation and Capacity Planning:

• Manage team workload and allocate resources effectively across different territories and account types

• Ensure appropriate coverage and support for various customer segments and deal sizes

• Provide recommendations regarding hiring, promotion, discipline, and firing to which the Company gives significant weight

Minimum Qualifications:

• 2 year degree preferred

• Experience with Gmail and Google Docs

• Experience with MS Office (Word and Excel)

• Experience with web browsers (Chrome, Internet Explorer, etc.)

• 5+ years of experience in Sales Engineering or related technical sales roles

• Strong technical background in cybersecurity or related field

• Excellent communication, presentation, and interpersonal skills

• Demonstrated ability to drive sales results through technical expertise and team leadership

• Bachelor's degree in Computer Science, Engineering, or related field preferred

• Strong verbal and written communications

• Fluent in Mandarin

• Excellent time management and organization skills

• Technical capacity

• Leadership

• Collaborative and team work skills

• Problem solving analysis skills

• Customer/client focused

•

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.