Sales Engineer

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

Our Sales Engineering team is expanding rapidly! We're looking for top-tier talent across all levels and segments — including Sales Engineers, Senior Sales Engineers, and Lead Sales Engineers. If you're passionate about Gong & driving value for customers, we encourage you to apply. Our team will carefully review your experience and be in touch to assess the best fit within our organisation.

As a Sales Engineer on the team, you’ll fill a key role in ensuring our Enterprise Prospects and Customers have a high-quality experience. Sales Engineers at Gong are not your typical SEs who give demos day in and day out. We are strategic resources deployed to work with Gong's largest opportunities in EMEA and solve complex use cases when no one else can. Think of us as superheroes called into action when needed!

NOTE: This position is a hybrid-based role (office 3 days a week and remote)

RESPONSIBILITIES

• Work alongside Sales and Customer Success as the ultimate product expert and account team technical advisor.

• Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users.

• Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology.

• Assist prospects and customers with Business Assessments (POCs, Pilots).

• Execute the build and delivery of solution-based demos/solution architecture diagrams for customers that have highly complex use cases.

• Craft content to show customers how to leverage Gong for specific use cases.

• Solution complex business and technical requirements and explain them in simple terms.

• Assist with RFPs and questionnaires in the context of sales cycles.

• Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line.

• Partner with and support Marketing on demand gen activities (webinars, conferences, events).

• Contribute reusable assets to the Sales Engineering team and the company at large.

• Collaborate closely with Product Marketing, Product Management, and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies.

QUALIFICATIONS

• 5+ years of customer facing experience in a sales engineering role (pre-sales) or a combination of sales engineering and other relevant work experience.

• A passion for serving the customer, which has played out in customer-facing pre-sales/sales roles; ideally sales engineering

• Experience with sales technology (CRMs), cloud architecture, or telephony/web conferencing systems.

• Experience with data flows, AI/ML concepts, analytics, APIs/webhooks, or JSON

• Understanding of security and privacy pertaining to SaaS systems.

• Business understanding of GTM sales teams and processes.

• Excellent verbal and written communication skills.

• Strong interpersonal and teamwork skills.

• Passion for technology and problem solving.

• Able to make the complex sound simple!

Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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