Sales Development Representative

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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Sales Development Representative (HVAC Industry)

Industry: HVAC (heating and air)
Location & Time Zone: United States (operates on EST)

Client Overview
A growing HVAC company is seeking a full-time remote assistant to manage office operations, including dispatch, calls, invoicing, and basic admin, while also driving business development through outreach. The entry-level role emphasizes strong communication skills, workflow streamlining, and CRM/process support, with direct training provided to work standard U.S. business hours.

Role Objective
The client is seeking a full-time remote assistant to manage office operations and support sales, including call handling, dispatch, invoicing, and outbound prospecting. The role is entry-level, focused on communication skills, and will be trained to work standard U.S. business hours.

Duties and Responsibilities include, but are not limited to:
1. Perform accurate data entry, including forms and scheduling appointments
2. Answer calls, support dispatch, and serve as the primary remote office manager for day-to-day operations.
3. Follow up on invoices/collections during slower periods and manage basic admin support.
4. Make outbound cold calls and conduct outreach to bring in more business (appointment setting/lead follow-up).
3. Ad hoc tasks

Qualifications:
• At least 1-year proven experience as a Sales Development Representative in a B2C or B2B capacity
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details
• Able to work on a graveyard shift

Tools & Systems:
• Jobber (dispatch + CRM functions)
•GoHighLevel (call tracking/lead tracking; process streamlining)
• On-call / call-related tool noted by client (used for basic data input, then copied into Jobber when approved)

Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:
• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: 8:00 AM–5:00 PM EST
Location: This is a remote job

Please note:
• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
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