Sales Development Representative Intern (Position located in South Africa)

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.

Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.

We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

Please submit your resume in English.

To learn more about our team and office culture in Cape Town, South Africa visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/cape-town
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Cape-Town-Location-EI_IE969384.0,7_IL.8,17_IC2653748.htm
LinkedIn: https://www.linkedin.com/company/knowbe4/life/southafrica/

Dates of Program: June 1, 2026 - August 28, 2026

Application Dates: You should apply as soon as possible but understand that because of our large pool of applicants, the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.

Attention: This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.

Internship Program Details: Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program, visit www.knowbe4.com/careers/internships.

As a Sales Development Representative Intern at KnowBe4, you’ll see business through the lens of the provider of the world's largest integrated new-school security awareness training and simulated phishing platform as you grow your knowledge of KnowBe4’s products, systems, business operations, and sales strategies. The sales development internship program will give aspiring sales professionals exposure to real strategies and techniques applied in a working sales organization. The individuals selected will be exposed to real sales conversations and get hands-on experience effectively finding, cleaning and prospecting new accounts to become KnowBe4 customers. You will work alongside current SDRs and interface with the Account Executives you will deliver to.

Key Responsibilities:

• Map company structure and verify their information to find workable accounts

• Map and identify appropriate contacts from the workable accounts

• Learn critical elements of prospecting conversations in preparation for qualification calls

• Role-play to learn conversation best practices, mirroring, labeling, and objection-handling techniques

• Conduct calls and emails to drive solid demo bookings

• Schedule and hand-off demo ready lead to quota carrying Sales Representatives

• Learn how to organize, clean, prospect, and maintain our CRM database

• Shadow sales development representatives with prospective customers to grow in your conversation knowledge, understanding and skills

• Listen to demos of sales calls from Account Executives of varying levels of tenure

• Work with cross-functional sales teams to understand the KnowBe4 business model better

Learning Objectives:

• Get a full understanding of the Sales Roadmap to Success

• Get a solid understanding of the Information Technology industry and the importance of security awareness training within a prospect’s organization

• Learn all critical elements of a solid sales prospecting process

• Learn and complete a successful sales handoff from prospecting efforts

• Apply negotiating skills effectively

• Translate classroom experience into practical application during the internship

Internship Opportunities/Experiences:

• Attend all scheduled professional development events for the intern program

• On-the-job training to learn the best business practices related to prospecting and sales

• Time with inspiring sales leaders who are committed to providing ongoing training & mentoring

Training:

• Industry, KnowBe4 and Sales process training at the beginning of the internship

• Learn key terms related to KnowBe4 and cybersecurity

• Role-playing to learn conversation best practices, mirroring, labeling and objection-handling techniques

• Learning best practice techniques for calling and emailing prospects

• On-the-job training in key sales development steps and strong administrative disciplines

• Learn time management and balance of workload

Minimum Qualifications:

• Strong Communication and Empathy

• Confident and Positive

• Resilient and Adaptable

• Competitiveness and Tenacity

• Collaborative Team Player

• Good computer skills

Education:

• Must be an undergraduate candidate

• Degree in Hospitality, Communications, Customer Service, Marketing or Business Management/Administration

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.