Sales Development Representative / Inbound SDR - Sydney

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

About the Role:

We are seeking a dedicated team player to join our Sydney office. The ideal candidate would bring a positive energy to the team, is curious, and motivated to learn. Customer-facing experience is key - this position will be the perfect start to skyrocketing your sales career.

All in all, this role enables high energy, motivated team players to develop consultative sales skills and grow professionally. You will work closely with Account Executives (AE) on the APAC market. You will engage inbound prospects via chat and over the phone, to qualify them before passing them to an AE. This role is integral in the gathering of pre-sales prospect information and also in its collaboration with Sales teams across the APAC market.

You’ll be based in our Sydney CBD office on O’Connell Street, working a hybrid model of three days in the office and two days from home.

Key Responsibilities::
• Serve as the first point of contact in the sales cycle to filter and qualify top-of-funnel, inbound leads over the phone and chat

• React quickly to sales leads via email, phone, and chat communication at a high volume

• Represent Aircall with professionalism and dignity at all times, and communicate product information to a wide variety of buyer personas

• Highlight Aircall product features and business advantages to raise curiosity and interest

• Assist APAC Account Executives to boost the sales cycle: booking demos and meetings, and documenting activities in Salesforce

• Continuously learn and uplevel skills and stay aware of industry trends

Qualifications::
• Fluent English speaker, fluency in another language is a plus

• Skilled communicator: you’re an extremely clear and direct communicator, take a consultative approach, and have excellent verbal and written communication skills

• Working knowledge of CRM systems and a willingness to learn even more: Our tech stack is Intercom and Salesforce

• Experience working in a customer-facing position, preferably in sales, waiting tables, bartending, retail, campus services, phone banking, or experience at a tech company or SaaS start/scale up!

• A team spirit mindset with the desire to continuously grow and learn, you want to be #1, but you want your teammates to be #2, 3, 4, 5, and 6!

• Ability to thrive in a fast-paced startup environment: you remain flexible, nimble, and agile as well as calm and even keeled

• Attention to detail, organizational skills, and superior time management skills: you can ruthlessly prioritize and juggle competing tasks and multiple deadlines

• Ability to be autonomous, take initiative, and truly own your own success. Our team is hard-working, resourceful, and confident… and not afraid of a challenge! They will do everything they can to get the answer to questions they don’t know

• A team spirit mindset with the desire to continuously grow and learn

• An enthusiastic and positive attitude! This might be the single most important point, even if it’s the last

Logistics :
• Location: Sydney CBD, O’Connell Street

•
Hybrid: 3 days in office, 2 days from home

•
Right to work: Candidates must have full working rights in Australia. We are unable to offer visa sponsorship at this time

Why join us?

🚀 Key moment to join Aircall in term of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits

DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

Want to know more about candidate privacy? Find our Candidate Privacy Notice here.