Sales Development Representative (Home Services)

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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Sales Development Representative (Home Services)

Client Industry: Kitchen & Bath Remodeling (Home Services Franchise)

Duties and Responsibilities include, but are not limited to:
1. Prospecting & Outreach: Build lead lists, conduct cold calls/emails, and initiate conversations to qualify interest.
2. Lead Qualification: Use structured questions to assess fit, identify ideal prospects, and update CRM statuses.
3. Appointment Setting: Schedule meetings for the sales team, send invites, and ensure attendance.
4. Pipeline Management: Keep CRM updated with notes, follow-ups, stages, and deal progress to prevent leads from going cold.
5. Follow-Ups: Execute call/email sequences to nurture prospects not yet ready to convert.
6. Reporting: Track and report calls, emails, qualified leads, appointments, and conversion metrics.
7. Ad hoc tasks

Qualifications:
• Graduate of any bachelor's degree or certificate course.
• Proven experience with Home Services/HVAC industry.
• Minimum of 5 years of sales experience and proven ability to meet and exceed sales quotas and successfully manage customer relationships
• Excellent English communication skills, both written and verbal (at least C1 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Strong interpersonal skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details
• Able to work on a graveyard shift

Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:
• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: 8 hours per day; EST (TBD)
Location: This is a remote job

Please note:
• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
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