Sales Coordinator (Loden Hotel)

About Us

Wentworth Hospitality Group is looking for an eager and engaged individual who is passionate about the next level of guest experience! The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself on its personalized service, high-end amenities, and being a central, quiet oasis within the city. Our boutique hotel draws its inspiration from the natural surroundings of coastal British Columbia, with an exterior of curved glass, natural stone and copper, and interiors that are rich in detail, color, and texture.

Guest Experience is our priority at the Loden Hotel. We combine approachable hospitality with luxury accommodation by creating personalized and authentic experiences, so our guests feel at home in Vancouver. We appreciate and recognize that our guests have chosen an independent hotel over a chain establishment, driving our commitment for consistent quality that complements our agility to anticipate individual guest needs.

Position Summary:

The sales Coordinator is responsible for assisting with the coordination and implementation of the sales and profit initiatives to meet and exceed the goals of the Hotel and the next level of guest experience.

Duties and Responsibilities:

Prospect a list of company and referral leads generated through research, networking, special events

Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests

Generate sales presentations and a variety of additional materials for prospective customers highlighting event space and facility amenities

Welcome prospective clients for site visits while maintaining an active presence in the Hotel

Recognize opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding guest satisfaction for the clients

Correspond with prospects and answer any questions about the hotel’s venue options, rates, room types, venue packages, or promotions

Coordinate with operations teams to execute group bookings and events

Gather and assemble sales collateral to send to prospects

Understand client needs and build brand loyalty.

Send prospects emails and cold calls

Enthusiastically pursue hotel Sales targets and goals as set by Senior Management

Attend hospitality trade shows and community events, which may require travel to represent The Loden Hotel

 Provide total account management using Opera Cloud to track client relationships and group activity

Carefully guide new prospective clients through the sales cycle to discover their preferences and offer personalized services that meet their needs

Call current and potential clients to follow-up with critical details of group blocks and events as well as write correspondence and various documentation using proper grammar and formatting

File correspondence and documents as required

Provide information on group dates, rates, and booking deadlines

Ensure that all pertinent clients and internal deadlines are met

Promote and represent the hotel through involvement in community and professional organizations

Assist with preparing rate proposals and agreements

Answer Sales-related phone calls, take accurate messages, and direct inquiries efficiently

Review major complaints received from customers and recommend appropriate corrective actions

Collect, analyze, and report on competitive market information

Provide assistance and coverage in hotel operations, as needed

Closely follow up on all Sales leads within 24 hours

Quote and confirm bookings based on current and projected availability

Develop, implement, and execute quarterly and annual actions plans to drive business activity

Perform other related duties as assigned

 Reports to Director of Corporate Sales

Expectation of Internal Responsibility

Attend all hotel-wide and sponsored events with a natural desire to elevate the brand and be involved with Loden Culture

Engage with a natural presence that ensures guest acknowledgement and a warm welcome respectfully and always represent the Loden brand in ways that communicate your pride in our commitment to thoughtful service

Skills & Qualifications

Education: Bachelor’s degree in business administration, hospitality, or related field preferred

Experience:2-5 years’ experience in hospitality and/or sales

Proficiency in Opera Cloud is required

Exceptional interpersonal and customer service skills

Must understand how to communicate, negotiate, and network effectively

Good organization and time management skills

Well-organized and responsible with an aptitude in problem-solving

Excellent verbal and written communication skills

A team player with a high level of dedication

Advanced computer skills, including Microsoft Excel, Word and PowerPoint

Please apply through theloden.ca via the link provided: https://amacon.bamboohr.com/careers/418