Sales Coordinator

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Opportunity: 

As the Sales Coordinator, your role is to maximize the customer's (retailers) in-stock position via prompt order processing, generation of reports and accurate maintenance of data systems in line with the requirements of the Australian and New Zealand Account Team, and provide high standard of service to all customers. 

What Your Impact Will Be: 

1. Order Processing 

• Ensure all orders are processed, released and supplied in full and on time, in accordance with customer trading terms and delivery requirements.
• Process all sales orders within a 12-hour turnaround period.
• Maintain a system to manage customer back orders to ensure that the order is supplied in full once stock has become available.
• Monitor product codes, pricing, quantities and delivery windows to ensure accurate and efficient delivery of orders and to minimize return/credit claims.
• Manage and maintain data integrity of customer ordering system in line with the requirements of the Account Teams (e.g. EDI)

2. Sales Support & Customer Service 

• Develop and maintain strong and co-operative relationships with Account Team members and external parties.
• Input and maintain forecast in accordance with specific order requirements as determined by the Account Teams.
• Determine shipping priorities in conjunction with the Account Team on a weekly basis.
• Recommend actions to the Account Teams that will capture sales opportunities (eg. via the generation of the following reports - unshipped/supply ratio report, open/back order reports, forecasts vs bookings).
• Ensure complete visibility of customer order status, through clear daily communication to all stakeholders.  Assist with the growth targets for NZ by providing the NZ Team with key data and reports to assist with maximising sales orders.

3. Other Duties 

• Develop and maintain procedure manuals to facilitate a best practice approach with the Sales Administration Team.
• Maintain the integrity of the data held with ISIS as directed by the Business Team
• Provide Sales Administration expertise in all meetings and in special project teams when required.
• Report on lost sales and unshipped items by order. 

What We’re Looking For: 

• Advanced computer skills (Microsoft Office and AS400)
• Fast and accurate key punching skills.
• Previous experience in a Sales Administration role.
• Experience with Electronic Data Interchange (EDI), an advantage.
• Effective communication skills, both written and verbal.
• Strong numeric skills
• Attention to detail
• Works well under pressure

Key Characteristics:

• Customer focus – develops and sustains productive customer relationships both internal and external, polite but firm when necessary, patient and calm under pressure.
• Team orientation – able to work effectively in a team environment.
• Passion – enthusiastic and energetic.
• Adaptability – flexible, open to change.
• Follow-up – strong attention to detail, systematic, well organized, manages time effectively.
• Initiates action – proactive, able to use own initiative, innovative.  Sets own high standards, establishes procedures to ensure work is completed efficiently, assumes responsibility for successfully completing tasks. 
• Applied learning – fast learner, learns through application and applies new learning on-the-job.

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:

The Culture at Mattel

Corporate Philanthropy