Sales & Client Success Specialist

Job Title: Sales & Client Success Specialist

Location: Remote

Employment Type: Part-Time

Working Hours: Flexible part-time schedule within 9:00 a.m.–9:00 p.m. Eastern Time, primarily Monday–Friday

Industry: Fitness & Wellness

About Us

Mint Source is a remote-first bridge that connects vibrant talent with international clients and agencies, enabling skilled individuals to showcase their expertise on a global stage.

Role Overview

Mint Source is hiring a Sales & Client Success Specialist to join a growing coaching and online education business. This role owns the full lead-to-client lifecycle: responding to DMs and nurturing prospects, processing enrollments, managing cancellations, and keeping automations running cleanly. You'll work closely with leadership and the Director of Operations to ensure every lead gets a fast response and every client gets a smooth experience. Done right, this role takes day-to-day sales and fulfillment operations entirely off the founder's plate.

What You'll Do

Monitor and respond to inbound DMs on Instagram and Facebook, nurturing leads and guiding them toward the right offer (group coaching, 1-on-1, or challenges)

Set up, monitor, and troubleshoot ManyChat automations for launches and active funnels; manually send freebies when automations fail

Manage email lists, flows, and automation sequences inside GoHighLevel; keep lists clean and segmented for deliverability

Support launches and promotions by updating funnels, landing pages, and email sequences as needed

Monitor the support/info inbox daily and action or escalate messages within one business day

Process enrollments, upgrades, downgrades, cancellations, and refunds inside GoHighLevel and Stripe

Ensure all new clients are onboarded smoothly, covering DMs, the info inbox, and EverFit messages

Make basic web updates inside GoHighLevel and Shopify as required

Flag brand partnership opportunities and important conversations to leadership within 24 hours

Deliver a monthly business health report covering total clients, new enrollments, cancellations, and upgrades/downgrades

What We're Looking For

1–3 years of experience managing sales pipelines, DMs, and client fulfillment for a coaching, consulting, or info-product business. This role requires someone who has done this before, not someone learning on the job

Hands-on experience with GoHighLevel (pipelines, automations, funnels, and basic page edits). Non-negotiable

Working knowledge of ManyChat, including setting up and monitoring automations, not just using pre-built flows

Comfort operating inside Stripe, Shopify, and email automation tools as part of daily work

A sales mindset paired with a service-first approach. You know how to move a lead forward without being pushy, and you treat clients like people, not tickets

Detail-oriented enough to catch a broken link, a misconfigured automation, or a missed cancellation before it costs the business money or trust

Proactive by default: you monitor systems, flag issues, and act without being prompted

Light copywriting ability is a plus

Key Performance Metrics (KPIs)

All inbound DMs responded to within a same-day window; no multi-day gaps in lead follow-up

100% of cancellations processed within 1 business day; zero clients charged after confirmed cancellation

Automations monitored daily with issues identified and resolved proactively, not reactively

By Day 30: DM responses running, automations live, inbox monitored, and onboarding running smoothly

By Day 90: Lead-to-enrollment conversion improving, monthly reporting delivered consistently, and the Director of Operations no longer managing day-to-day lead operations

What You Get

Competitive compensation discussed individually based on experience and location

Part-time, fully remote role with flexible scheduling within U.S. EST hours

Direct exposure to a high-volume online coaching operation across sales, automation, and client success

Clear KPIs and defined ownership. You'll know exactly what a great job looks like from Day 1

Back-office support from Mint Source for payroll, onboarding, and HR