Sales Associate/Stylist Rideau Centre

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

Position Overview

The objective of the stylist is to meet or exceed the sales and profitability goals of the store by maximizing personal sales consistently. Provide optimum level of customer service by fulfilling customer’s requirements and needs and consistently apply non-negotiable sales standards. The stylist also assists in all areas of store operations as requested.

Essential Duties & Responsibilities

• Maximize personal sales at all opportunities

• Provide a friendly and welcoming environment

• Demonstrate how new product can mix with existing stock and previous purchases

• Communicate product and customer feedback to managers

• Apply Point of Sale knowledge to process needed transactions

• Handle multiple customers at fitting rooms by following all policies and procedures

• Demonstrate effective phone etiquette through customer service

• Follow through with customer experience by utilizing thank you cards, business cards, and maintaining client book

• Ensure ease of customer experience through visual presentation and overall store maintenance

• Assist in the execution of the brand integrity and visual standards set by the company

• Attend and participate in store flips

• Clean, vacuum, fold, size, steam, replenish as assigned

• Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, folding and floor changes

• Maintain a professional appearance consistent with established dress code and image guidelines

• Actively support securing company assets through effective Asset Protection in compliance with company policies and procedures

Experience, Skills, and Knowledge

• Excellent interpersonal skills supporting both a team environment and customer service

• Excellent English communication- verbal and written

• Excellent time management/project skills

• Strong attention to detail

• Ability to recognize and react to changing work demands

• Goal oriented: ability to stay focused on creating winning results