Sales Assistant - Contrato formativo (1 año)

Position

ABOUT CHRISTIAN DIOR COUTURE

House of Dreams, House of Talents.

“Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness.

Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism.

*The Little Dictionary of Fashion

** Published in English as Talking About Fashion

PURPOSE OF THE JOB

We are looking for a Sales Assistant (Contrato Formativo para la Obtención de la Práctica Profesional) to join our amazing team at Christian Dior Couture in Madrid at El Corte Ingles Castellana.
As Dior Ambassador, the Sales Assistant’s responsibility is to contribute to the brand sales growth in the store, represent the brand values and be active in outstanding customer service.

Job responsibilities

YOUR IMPACT

You can implement valuable actions and strategies covering the following areas of responsibilities:

SALES

Achieve sales objectives through the effective use of sales techniques
Demonstrate strong product expertise, engage clients through the details and stories of our products
Know the daily objectives and Key Performance Indicators (KPI)
Identify customer expectations and advise them on products as well as add-on sales
Provide a retail ceremony to all customers and go to an extra mile
Understand how to handle customer database and clienteling

MANAGEMENT OF THE RELATIONSHIP WITH CLIENTS

Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication
Develop local and international client book with the ability to recruit and develop top clients
Problem-solving in partnership with the management team to ensure that each client issue is properly resolved to the benefit of the business and the client

BACK-OFFICE SUPPORT

Contribute to product reception, quality control before sale, and update the stock after sales, when necessary
Elaborate and supervise product feedback
Preparation of a delivery and of the essential elements for the products’ packaging and wrapping.

Profile

WHAT YOU CAN BRING

Requirements:

Candidates must meet the legal requirements to sign a “Contrato Formativo para la Obtención de la Práctica Profesional”
Preferred Experience of 1/2 years in fashion and luxury boutiques.
Knowledge of selling techniques.
English is mandatory.
Office 360 and other basic knowledge of digital software.

Soft & Interpersonal skills :

Ambition to grow in luxury retail and take upon different challenges and new responsibilities
Positive and kind attitude
Team-working attitude
Committed, flexible and willing to learn
Strong drive for business results with a passion for creativity, fashion and the Maison.
Working by objectives and time management skills in a fast-paced environment.
Strong communication skills, empathy, and agile mindset
Ability to develop lasting relationships with people through strong communication.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.