Sales and Service Client Services, Sr. Associate

Japan Custody Management Services (CMS) group acts as an overarching layer of oversight for the provision of end to end global custody services to our Japanese Clients and their 3rd Party Asset Managers. CMS acts as the central point of entry to State Street for inquiries and escalations relating to core global custody operations. Our teams strive to understand the strategic needs of our Japanese Clients and Asset Managers. We foster close working relationships with key external and internal stakeholders to support the overall client experience. Be the custody advocate to assist in improving processes/reporting for custody best practice, for clients, Asset Managers and as well as State Street. Who we are looking for Work as client service representative within a Global Delivery team and handle the day to day client inquiries coming from clients such as Asset management Company, Trust Banks and Insurance Companies, closely working with core stakeholders, Global operation team in overseas, Tokyo Client services and other team members. This position is based in Fukuoka . What You Will Be Responsible For DAY-TO-DAY WORK on Custody Management Services Build on subject matter expertise across all facets of custody administration including: All aspects of custodial administration Corporate actions/Proxy Full trade settlement cycle FX Cash management Income and tax set ups/tax reclaim Providing customized reporting or services to clients ID set ups Presentation of our operation including Due Diligence by clients Various financial markets globally ; and Procedural and global market specific issues impacting clients Develop and enhance client relationships by leveraging exceptional custody matter expertise Collaborate with internal teams and departments to improve the delivery of client custody solutions Support team members through operational insight and leadership skills Thorough understanding of back office functionality and risk Act with minimal direction in self directed capacities to resolve issues, identify gaps and implement solutions Escalate issues to the manager or other relevant operational team What We Value To be considered for this role you will ideally demonstrate the following attributes: Demonstrated ability to take ownership and initiative in a self-directed environment. Excellent organizational, planning and execution skills including ability to prioritize and multi-task. You must be comfortable working in a fast paced environment. Some knowledge of equity, fixed income, FX, financial market practice Client facing experiences Leadership Fundamental understanding of the trade lifecycle including sub custodians, cash correspondents and market depositories. Education & Preferred Qualifications At least 5 years + experience in a financial services work environment. Native level Japanese and Business level English required MS basic skills such as Excel, Word, Power point About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement