Sales and Service Client Services, Assc2

Who we are looking for:

We are looking for an exceptional individual to become a Client Service and Relationship Manager in Institutional Services covering global custody business.

Why this role is important to us:

The team you will be joining is a part of Institutional Service Korea that provides global custody services to the local institutional clients. You will serve as the business contact for the various internal business and product team.  

What you will be responsible for:

As Client Service and Relationship Manager you will:

• Manage all aspects of the client service team operating
• Ensure sufficient client support for all services and product offered
• Review process/procedure to mitigate operational risk and create efficiency
• Develop proper client service model to cater to client needs
• Manage client's cash activity for Alternative Investment and in charge of various reporting
• Visit existing clients on a regular basis to understand client’s needs and build relationship with them
• Assist in handling client/prospect visit follow-up works
• Coordinate and assist in senior level executives visits to clients for relationship building

What we value:

These skills will help you succeed in this role:

• Client service and relationship focus, understand client’s business needs
• Client engagement with effective inquiry management and problem solving
• Manage various document maintenance on scope of service, procedure, deliverables.

Education & Preferred Qualifications:

• University Bachelor’s degree qualification
• Seeking candidate with at least 2 - 3 years of industry experience with a custodian, asset management firm, broker/dealer, fund administrator
• Strong Global Custody, Operations, and asset servicing experience, especially cash activity handling
• Strong written and oral communication skill
• Effective problem solving
• Strong English & Korean language fluency
• Client’s office onsite staff program: We are also looking for a candidate who can work at client’s office (Jeonju-si) for certain period of time
• The veterans’ children are preferred.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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