Sales and Customer Service Associate

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN includes Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it is because of the talented and dedicated people who work here that we are continually bringing that vision to reality.

www.uhn.ca

Union: Non-Union

Number of Vacancies: Two

New or Replacement Position: New

Site: Toronto General Hospital, 200 University Avenue

Department: Communications & Brand Strategy

Reports to: Manager, Marketing & Digital Communications

Salary Range: $20.83 – $31.25 per hour

Hours: Up to 25 hours per week

Shifts: Various shifts; Must be able to work weekends and/or holidays, as coverage is required

Status: Permanent Part-Time

Closing Date: April 14, 2026

Position Summary

The Sales Associate contributes to a positive patient and visitor experience by delivering exceptional customer service and supporting the daily operations of the UHN Campus Store. This role plays an important part in creating a welcoming, efficient, and well-maintained retail environment for patients, families, staff, and visitors.

Duties

• Customer Experience: Provide courteous, compassionate, and professional service to all customers; Support patients, visitors, and staff with product selection and inquiries; Foster a welcoming and inclusive environment aligned with UHN values; Respond to inquiries with sensitivity to patient needs and hospital environment; Resolve customer concerns promptly and escalate when appropriate
• Sales & Transactions: Process transactions accurately using the point-of-sale (POS) system; Handle cash and electronic payments in accordance with established procedures; Demonstrate product knowledge and support sales in a respectful, service-focused manner.
• Store Operations: Maintain a clean, organized, and safe store environment; Restock merchandise and support visual presentation standards; Assist with receiving and stocking inventory; Monitor inventory levels and report low stock or discrepancies; Support opening and closing procedures
• Team & Operational Support: Adhere to UHN policies, procedures, and health and safety standards; Support in-store promotions and seasonal merchandising initiatives; Contribute positively to a collaborative team environment.

• Grade 12 Diploma or equivalent is required.
• Minimum one (1) year related experience in a retail or customer service environment.
• Experience in a healthcare, hospitality, or service-oriented environment considered an asset.
• Strong communication and interpersonal skills.
• Experience operating a cash register/POS system and handling cash accurately.
• Basic math skills and attention to detail for processing transactions and balancing cash.
• Reliable, detail-oriented, and able to work independently.
• Flexible availability to work various shifts and weekends as required.
• Ability to lift and move merchandise (up to 25 lbs).
• Ability to stand for extended periods and perform repetitive tasks.
• Ability to perform tasks requiring bending, reaching, and pushing/pulling.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.