Sales Administration Assistant

The Sales Administration Assistant position is a permanent position based in Wellington. This position will be part of the Sales Administration department and will involve a variety of administrative support activities, including processing sales orders, managing invoicing and stock control, and serving as a key point of contact regarding delivery timelines. The role ensures accuracy, smooth order flow, and high levels of customer satisfaction within a fast-paced agricultural environment.

Main Responsibilities 

Receive, capture, and process purchase orders on an ongoing basis.

Verify pricing, discounts, product availability, and customer details.

Liaise with Agriculturists and operations to ensure orders are fulfilled correctly.

Generate and issue invoices in accordance with company procedures, and ensure all supporting documentation is complete and accurate.

Follow up on invoice queries in coordination with the Finance department.

Inventory management by scheduling monthly depot counts and driving resolution on stock variances through stock reconciliations.

Identify and report stock discrepancies, shortages, or variances.

Coordinate with warehouse and logistics teams regarding stock availability.

Handle client queries telephonically and via email in a professional manner.

Provide accurate feedback on order status and estimated times of arrival (ETAs).

Resolve customer issues related to orders, deliveries, and invoicing.

Maintain accurate sales, stock, and client records.

Assist with sales and stock reports as required.

Ad Hoc or other related duties as assigned. 

Skills and Capabilities

Go-getter

Positive attitude

Excellent attention to detail

Able to maintain high standards under pressure

Excellent time management skills

Effective organisation and prioritising of tasks

Good problem-solving skills

Excellent verbal and written communication skills

Able to function independently as well as part of a team

Good negotiation skills

Intermediate Microsoft Excel skills (PivotTable, VLOOKUP, etc.)

Minimum Requirements 

Qualifications

National Senior Certificate

Diploma in Administration or any other relevant tertiary education will be advantageous

Experience

3-5 years of experience in sales administration or a similar role

Experience with inventory reconciliations

Experience with ERP / stock management systems

Experience with invoicing and stock control processes

Knowledge of logistics or supply chain

Experience in the agricultural industry would be advantageous

Other specific requirements

Full professional proficiency in Afrikaans and English (speaking and writing)

High proficiency in Microsoft Suite (Word, Excel, PowerPoint)

Proficiency in at least one accounting software (Sage, Pastel, etc.)