Sales & Admin Support Assistant

Are you a reliable, detail-oriented professional who thrives in a fast-paced, tech-focused environment? Dijital Team is looking for a Sales & Admin Support Assistant who can become the backbone of our business, supporting our leadership, clients, and operations with precision, positivity, and professionalism.
This is more than just an admin role. You’ll manage client follow-ups, assist with invoicing and accounts, coordinate with suppliers, and provide executive support—all while contributing to a values-driven, high-trust team culture. If you take pride in your work, love learning, and are ready to make a real impact, we want to hear from you!

Key Responsibilities: :
• Accounts and Billing Support :
• Follow up on overdue accounts.
• Send copies of invoices and statements to clients.
• Make small changes to invoices and assist with contract adjustments.
• Ensure supplier invoices are entered into Xero for payment.
• Add ticket charges into the ticketing system for invoicing.
• Client and Sales Support :
• Maintain and update products and services in the ticket system.
• Generate managed service client reports and customer reporting.
• Update and maintain accurate client contact details.
• Quoting and procuring of hardware for clients as needed.
• Liaising with suppliers to track orders and deliveries and follow up on back-order items
• Follow up with clients regarding domain and licensing renewals.
• Handle phone call overflow and accounts-related calls.
• Close tickets by confirming client satisfaction.
• Administrative Assistance
• Prepare for end-of-month and end-of-quarter meetings, including reporting.
• Provide general administrative support to the leadership team.
• Personal Assistant to the Director
• Manage the director’s inbox, ensuring timely responses and prioritisation of tasks.
• Oversee and organise the director’s calendar, scheduling meetings and appointments.
• Prepare meeting requirements, including gathering information and compiling reports.

Key Qualifications and Skills: :
• Strong organisational and time-management skills.
• Experience in Sales Support
• Proficiency in Xero, Microsoft suite and ticketing systems is highly desirable.
• Ability to multitask.
• Excellent attention to detail.
• Exceptional written and verbal communication skills.
• Experience in client interaction and handling accounts.
• Ability to work independently while also being a team player.
• Previous experience in a similar role (preferably within the MSP or IT industry).