Safer Gambling Team Lead

Who We Are:

Entain is fearlessly transforming the global racing, sports, and wagering industry, delivering unforgettable customer experiences and pushing beyond traditional boundaries. Part of a FTSE 50 company with over 27,000 employees across 12 countries, Entain operates in Europe, the USA, and Australia as a true global powerhouse. This global scale is matched by our commitment to safer gambling, with dedicated teams putting customer protection at the centre of everything we do.

Your Impact

As the Safer Gambling Team Lead, you’ll play a critical role in protecting our customers and upholding Entain’s commitment to safer gambling. Leading the day-to-day delivery of our harm minimisation program, you’ll ensure every interaction is handled with care, empathy, and integrity, creating a safe and supportive experience for our customers.

You’ll lead and develop a high-performing team, driving quality, consistency, and continuous improvement. Collaborating with stakeholders across the business, you’ll identify trends, share insights, and strengthen our safer gambling practices.From overseeing interventions and escalations to shaping how we respond to risk, you’ll ensure we meet regulatory requirements while continuing to evolve, directly impacting customer wellbeing and business integrity.

This is a high-impact leadership role with strong visibility across the organisation, offering the opportunity to influence change, build leadership capability, and deepen your expertise in a growing and highly important area of the business.

A Day in the Life:

This role is based in Brisbane, working standard hours from Monday to Friday. We embrace a flexible hybrid model, combining in-office collaboration with the freedom to work from home. Here’s a snapshot of your day:

• Lead and develop a high-performing Safer Gambling team, driving a strong customer focus through coaching and performance management.
• Oversee daily operations, ensuring interactions and interventions align with policy and regulatory requirements.
• Act as the primary escalation point for complex safer gambling matters.
• Drive continuous improvement and innovation, aligning global initiatives with local market needs.
• Assess and investigate customer accounts and complaints, identifying risks and improvement opportunities.
• Deliver accurate reporting, insights, and training, to support governance and capability.

Your Strengths:

• Experience in regulated or compliance-driven environments, ideally within wagering.
• Strong people leadership, with experience leading large or diverse teams.
• Knowledge of safer gambling or harm minimisation, with a passion for customer wellbeing.
• Strong knowledge of the ANZ gambling landscape, including regulation, customer behaviour, and emerging risks.
• Excellent stakeholder management, building relationships across internal and external teams.
• Calm and empathetic, handling sensitive situations with sound judgment and a customer-first mindset.

Life at Entain:

At Entain, it’s more than a job - you’ll find growth, connection, and a culture where you can be yourself. As a global employer, we create a safe, inclusive environment where every voice counts, giving you the freedom to make an impact and thrive in a team that values individuality and collaboration. Plus, with social events, live sports, and a pool table, our offices are the perfect place to connect and unwind.

Perks You’ll Love:

• Hybrid & Flexible: Balance your life and work.
• Recognition & Rewards: Celebrate wins and retailer discounts.
• Wellbeing Perks: Support for your health and happiness.
• Workday Extras: Free breakfast, snacks, and beverages.
• Office Vibes: Pool table, live sports, and fun social activities.

There’s nothing like it.

For more information, please reach out to us at [email protected] or hit apply now.

Due to the wagering aspect of our industry, applicants must be a minimum of 18 years to apply.