Safer Gambling Compliance Officer

Who We Are:

Entain is fearlessly transforming the global racing, sports, and wagering industry, delivering unforgettable customer experiences and pushing beyond traditional boundaries. Part of a FTSE 50 company with over 27,000 employees across 12 countries, Entain operates in Europe, the USA, and Australia as a true global powerhouse.

Your Impact

Join our Safer Gambling team in Brisbane and play a meaningful role in helping customers enjoy betting responsibly. You’ll support customers where risk is identified, offering clear guidance to promote sustainability and reduce potential harm. Your work helps protect our customers while supporting the integrity of our Ladbrokes and Neds brands.

As a Safer Gambling Compliance Officer, you’ll deliver harm minimisation initiatives in line with legislative and regulatory requirements, while working closely with teams across Risk, Trading, and Client Services. This role suits someone who is curious, thoughtful, and confident navigating sensitive conversations, offering the chance to build specialist skills that will support your growth in compliance and customer engagement.

A Day in the Life:

This role is based in Brisbane, working standard hours from Sunday to Thursday. We embrace a flexible hybrid model, combining in-office collaboration with the freedom to work from home. Here’s a snapshot of your day:

• Ensure compliance with the Gambling Act, Racing Act, and all harm minimisation obligations.
• Monitor customer activity and implement harm minimisation and exclusion processes promptly.
• Analyse data and reports to identify risks, improve outcomes, and escalate issues with recommendations.
• Prepare accurate harm minimisation reports and provide actionable insights to management.
• Build strong stakeholder relationships and deliver safer betting training.
• Share knowledge and best practices to support a culture of responsible gambling.
• Promote safer betting while delivering respectful, customer-focused outcomes.

Your Strengths:

• Experience in regulated or compliance-driven environments, ideally within the wagering sector.
• Knowledge of harm minimisation or responsible gambling is highly desirable.
• Confident using computer systems, including Salesforce and Microsoft Office, is desirable.
• Strong customer relationship skills with a consistent focus on service excellence.
• Empathetic, non-judgemental communicator with strong reflective listening skills.
• Calm, objective, and professional when handling sensitive or challenging situations.
• Curious and proactive, with a strong desire to learn and contribute ideas.

Life at Entain:

At Entain, it’s more than a job - you’ll find growth, connection, and a culture where you can be yourself. As a global employer, we create a safe, inclusive environment where every voice counts, giving you the freedom to make an impact and thrive in a team that values individuality and collaboration. Plus, with social events, live sports, and a pool table, our offices are the perfect place to connect and unwind.

Perks You’ll Love:

• Hybrid & Flexible: Balance your life and work.
• Recognition & Rewards: Celebrate wins and retailer discounts.
• Wellbeing Perks: Support for your health and happiness.
• Workday Extras: Free breakfast, snacks, and beverages.
• Office Vibes: Pool table, live sports, and fun social activities.

There’s nothing like it.

For more information, please reach out to us at [email protected] or hit apply now.

Due to the wagering aspect of our industry, applicants must be a minimum of 18 years to apply.