Sachbearbeiter:in Ticketing (a) 80 - 100 %

Confidential

Aarau, Aargau, Schweiz permanent

Posted: February 6, 2026

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Quick Summary

Supports customer inquiries and ticketing in CRM and tickets system, providing friendly and precise communication, documenting cases, and optimizing processes to ensure high service quality and customer satisfaction.

Required Skills

Customer Service CRM Systems Ticket Management Communication Skills Documentation Efficiency Process Optimization Professionalism Problem-Solving Time Management

Job Description

• bearbeitest und beantwortest du eingehende Kundenanfragen im CRM- und Ticketsystem

• klärst du Anliegen rund um Abonnemente, Zeitungszustellungen, digitale Services, Rechnungen und allgemeine Fragen

• stellst du eine freundliche, präzise und kundenorientierte Kommunikation sicher

• dokumentierst du alle Fälle sauber, nachvollziehbar und strukturiert im System

• arbeitest du eng mit dem 1st- und 2nd-Level zusammen, um effiziente Lösungen zu gewährleisten

• unterstützt du bei der Optimierung unserer Prozesse im Kundenservice
und trägst du aktiv zu einer hohen Servicequalität und Kundenzufriedenheit bei

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