Sachbearbeiter:in Backoffice / Operations (m/w/d)

Wallstreetonline Capital Ag

Berlin permanent

Posted: March 9, 2023

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Quick Summary

As a Sachbearbeiter:in Backoffice / Operations (m/w/d), you will be responsible for managing customer data, handling customer inquiries and resolving issues, and ensuring high-quality customer service. You will also be working closely with our partners to implement improvements and best practices. The ideal candidate will have excellent communication skills and a strong technical background, and be able to work independently with minimal supervision.

Required Skills

Technical Competence Experience Communication Initiative Customer Service POS Systems Customer Support Account Management Fraud Prevention Process Improvement

Job Description

Your mission:
Als Teil des Operations Teams agierst du als echter Allrounder und bist der erste Ansprechpartner für unseren Customer Support sowie die Schnittstelle zu unseren Partnern bei Themen rund um die Konto- und Kundenverwaltung. Deine Aufgaben umfassen die Bearbeitung und Änderung von Kundenstammdaten, Weiterleitung von Freistellungsaufträgen, Nachlassbearbeitung, Überwachung von Kündigungen, Mahnwesen und Forderungsmanagement gegenüber Kunden sowie das Einbringen von Verbesserungsvorschlägen und Best Practise.

Your profile:
• Technische Kompetenz: Schnelle Auffassungsgabe und gute Selbstorganisation.
• Erfahrung: Berufserfahrung in einer Backofficeeinheit einer Bank/eines Finanzdienstleisters, Bankausbildung wünschenswert.
• Kommunikation und Initiative: Ausgeprägte Servicementalität, Kommunikations- und Kontaktstärke sowie eine sorgfältige, gewissenhafte und eigenmotivierte Arbeitsweise.

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