SaaS Training & Onboarding Manager

About MedTrainer

MedTrainer is the all-in-one compliance, credentialing, and training platform used by thousands of healthcare organizations across the U.S. and beyond. We simplify complex, highly regulated workflows so healthcare teams can focus on what matters most—patients.

We’re backed by Vista Equity Partners and Telescope Partners, growing fast, and building a world-class Client Success organization to support our scale.

We are hiring an Onboarding Training Manager responsible for creating exceptional learning experiences for both new clients and internal team members. This role manages a new team serving our clients with onboarding project management, client adoption, and training.

You and your team will manage processes that help clients and employees succeed with the MedTrainer platform—covering everything from product functionality, onboarding and adoption processes. 

This is a founding role with a clear growth path to build out an expanded client onboarding, adoption and training team.

What You’ll Do

Client Onboarding & Adoption

• Design and deliver onboarding programs for new clients to ensure successful implementation and product adoption.
• Reduce onboarding cycle time through better project oversight/efficiencies, content, and scalable delivery methods.
• Partner with internal stakeholders to ensure all onboarding content stays accurate as the platform evolves.

Training Delivery

• Facilitate training sessions for clients and internal teams.
• Track learning outcomes and ensure measurable improvement in knowledge, adoption, and results.
• Support continuous skill building for the Client Success team.

Cross-Functional Collaboration

• Work closely with CCO, Client Success leadership, Product, Support, and Marketing to ensure content accuracy and alignment.
• Gather feedback from internal teams and clients to continuously improve training content and onboarding workflow.

Training Content Development

• Develop high-quality training materials (courses, videos, guides, job aids, curricula) for both internal employees and external clients.
• Create content covering:• The MedTrainer SaaS platform
• Client Success skills and methodologies
• Leadership and soft-skills development

• Build repeatable, scalable training frameworks that can grow into a formalized training function.

• 3+ years managing software onboarding, implementation or training teams.
• Experience project managing Saas implementations.
• Experience delivering training to both internal teams and external clients. 
• Excellent client facing presentation and facilitation skills.
• Bachelor’s degree (to demonstrate strong learning capability).
• Strong communication, project management, and curriculum design skills.

Preferred Qualifications

• Experience with client onboarding, implementation, or adoption programs.
• Ability to build and lead a new team focused on onboarding and training.
• Ability to simplify complex concepts into learner-friendly content.
• Strong communication, facilitation and skills.
• Experience working cross-functionally across Client Success, Product, and Support.

We Offer

• $33,000–$48,000 MXN net monthly
• Private medical expense insurance
• Savings plan (“Caja de Ahorro”)
• English classes
• Free breakfast, lunch, snacks, and drinks at the office
• Discounts on medical services
• Growth opportunities in a fast-growing SaaS company

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Application Requirements

• This is a on-site position in Querétaro, Mexico.
• We are only considering candidates who Are Mexican citizens or legally authorized to work in Mexico, and currently reside within Querétaro.
• Please attach your updated CV in English when applying.

 

🌟 Why You’ll Love Working Here

We’re a tight-knit team that works hard, helps each other, and knows how to have fun along the way. At MedTrainer, your ideas matter, your work has impact, and your growth is part of our mission.

If you love helping people and want to be part of a company that’s transforming healthcare through technology — we’d love to meet you!