RVP-Customer Success (Story Health)

About the Role

As a key leader in our Customer Success team, you will oversee all implementation initiatives—ranging from customer and partner onboarding to complex new integrations. This role sits at the intersection of operations, product, and client experience, requiring a strategic mindset and a hands-on approach to drive value across the healthcare ecosystem.

You’ll lead critical business operations, such as launching our virtual practice, shaping our medical service delivery models, and refining our revenue cycle management and home services solutions. You’ll also work closely with clients to drive product adoption, boost patient enrollment, and ensure high satisfaction and retention.

This role is ideal for a healthtech professional with deep experience managing executive relationships, a passion for innovative healthcare delivery, and a track record of operational excellence. You’ll play a central role in informing product direction, solving real-world problems, and shaping the future of care

A Day in the Life

• Oversee all implementation activities, including customer implementations, partner implementations, and other new integrations
• Lead key business operations initiatives that support customers, including standing up our virtual practice, helping to establish our practice of medicine, developing our revenue cycle management strategy, and scaling our home services solutions
• Understand our technology, RCM, and other integration processes to facilitate custom solutioning with partners
• Drive product adoption and increased patient enrollment efforts across client organizations
• Maintain high level of client engagement, satisfaction, and loyalty, as measured by high client satisfaction scores, number of referenceable customers and completed case studies
• Manage client issues and escalations, collaborate with cross-functional teams such as the clinical team, operations, product, and sales as required
• Own renewals and support the Sales team on upsell and expansion opportunities
• Iterate our overall implementation and customer success processes including key trackers, presentations and KPIs
• Be a key contributor to the early stages of an innovative health tech startup contributing wherever needed.
• Help inform product providing key feedback from the field
• Performs other related duties as assigned

What You Need

• 7-10+ years working in healthtech managing executive relationships with healthcare organizations
• Payer and Hospital client experience would be preferred
• Highly proficient written/verbal english communication and interpersonal skills to interact with patients, caregivers, and healthcare providers
• Analytical skills required to problem solve issues
• Strong customer service skills, with ability to identify problems and formulate solutions
• Able to take on multiple tasks in a dynamic, fast-paced, and changing team environment
• Passion for implementing technology to improve healthcare and able to quickly learn and use new software and tools
• Proven adaptability in a high-volume position, ability to meet deadlines and metrics

We offer competitive benefits to set you up for success in and outside of work.

Here’s What We Offer

• Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
• Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
• Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
• Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.

For any additional information, please visit the below websites:

E-Verify

Right to Work (English)

Right to Work (Spanish)

Disclaimer:

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [email protected]. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.