RSD, Strategic Sales

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role

Decagon is seeking a RSD of our strategic sales team, responsible for building and leading a high-performing enterprise sales team that targets CTO’s of Fortune 500 companies. Your primary focus will be on driving revenue growth from both new logos and existing accounts, building and iterating a playbook, and uplevel how we service our customers.

In this role, you will

• Have 4+ years of experience managing and leading sales teams, ideally in a B2B or SaaS environment

• Trained in MEDDPICC sales methodology or similar value selling framework

• Are a strong communicator, capable of motivating and inspiring a sales team while holding them accountable to high standards

• Have experience in setting sales targets, tracking KPIs, and analyzing performance data to drive improvements

• Have a proven track record of hitting or exceeding sales targets, both personally and as a manager

• Are skilled in developing and executing sales strategies that lead to consistent growth and customer acquisition

Even better if you have

• Have experience in sales forecasting, territory planning, and developing effective sales playbooks

• Drive strong operational rigor with sales team

• Have expertise in sales enablement tools and CRM platforms (e.g., Salesforce, HubSpot, etc.) to drive team efficiency and effectiveness

• Have a deep understanding of 7 figure deal sales cycle, from prospecting to closing, and can coach your team through each stage

• Have experience in a rapidly growing startup or tech environment where adaptability and flexibility are essential for success

Benefits

• Medical, dental, and vision benefits

• Take what you need vacation policy

• Daily lunches, dinners and snacks in the office to keep you at your best