Routing & Quality Specialist - Bucharest RO

Confidential

Bucharest, Bucharest Hybrid permanent

Posted: January 30, 2026

Required Skills

Job Description

About VOX

Established in 2010, VOX SOLUTIONS has been at the forefront of innovation in the voice and messaging marketplace. We are certainly not a start-up, but a scale up company with the ambition of becoming a major player in our industry with new and innovative solutions that can address the needs of our constantly evolving telecommunications landscape.

Our people and our customers are at the center of everything we do at VOX SOLUTIONS. Our solutions are designed to support the challenges facing operators and enterprises around the globe in a highly competitive and disruptive landscape. Our passion is to provide our customers with solutions that can increase their profitability, decrease their costs, and improve their operational efficiency with the goal of optimizing their end user customer experience.

Role objective and key accountabilities:

To ensure the efficient and cost-effective routing of VOX Solutions' telecom traffic while maintaining high-quality standards across all voice and messaging services. The Routing and Quality Specialist will be responsible for optimizing routing strategies, monitoring traffic performance, and identifying and resolving issues related to call quality, connectivity, and service degradation. This role will also involve working closely with network engineers, vendors, and other internal teams to implement best practices, reduce fraud risks, and continuously enhance service delivery to meet customer expectations in a dynamic telecom environment.

Reports to: Head of Routing - Voice

Key interactions: Destination Managers, Sales

Key Responsibilities:

Provide support for sales and destination manager teams.

Ensure products meet established quality standards and company benchmarks.

Upload supplier’s price lists.

Perform testing, check quality and routing, using both manual and automatic tools.

Trouble tickets management and resolution.

Optimize routing based on quality and cost, focusing on top customers and key deals.

Monitor and troubleshoot routing issues to prevent and resolve network congestion or failures.

Perform daily reports.

Skills:

Service-minded, flexible, and analytical.

Responsible, detail-oriented person, able to prioritize and multi-task workload.

Fluent in English (writing and speaking).

Good communication skills.

Experience:

Minimum 2 years experience in a similar position.

Join the team and help shape the future of the telecom industry!

We collect and process your personal data solely for recruitment purposes. Your data will be handled with the utmost care and in compliance with applicable data protection laws. For a detailed understanding of your rights, please refer to the Privacy Notice Regarding The Processing Of Personal Data In The Recruitment Process, available on our website
here.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.