Roster Coordinator

Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi work across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day.  

• Rostering emergency ambulance staff
• Auckland based
• Good pay package
• 0830-1700 Monday to Friday

We're hunting for a 6 month fixed term Roster Coordinator to join our Hato Hone St John team. Initial training will be full-time in the office, but once trained the role offers you the flexibility to work a combination of days between home and the office with a competitive pay package.

Hato Hone St John is at the frontline of medical response, providing Ambulance Services throughout most of New Zealand. Our frontline Ambulance Officers and Paramedics are well known, and our Patient Transfer Service provides safe, comfortable and reliable inter-facility transfers for hospital patients and other customers.

He aha te tūranga - About the role:

As a Roster Coordinator you will effectively coordinate the administrative function of workforce planning to ensure St John staff are in the right place at the right time.  You will work closely with ambulance staff and the leadership team to achieve the goals and you'll be responsible for ongoing maintenance of database records for daily staff rosters, managing weekly rosters and administering leave requests. 

It is a busy and varied role supporting a 24 hour 7-day operation where no two days are the same.  You will juggle meeting the staffing service levels along with the needs of our staff.  We are looking for a professional and adaptable administrator/coordinator with a can-do attitude. You may be in or have exposure to a similar scheduling or planning roles and are looking for a change, or you may be interested in learning more and giving it a go. This is a service orientated role so picking up the phone and talking must be enjoyable to you.

Ko wai koe - About you:

• An unflappable nature and resilience
• Ideally some experience in rostering
• Strong MS Office skills - Word and Excel
• Excellent communication skills both verbal and written
• Experience in a customer service-related role
• Ability to work with systems and processes
• Take pride and care in your work showing strong accuracy
• Excellent planning, organisation and time management skills 

Me pēhea te tuku tono - How to apply.

Click “I’m interested” before applications close 17 April 2026.

For further information please contact Simone Gillespie - [email protected] or 09 526 0528 ext. 8938 for a confidential discussion.  

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.