Room Reservations Coordinator

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Are you detail-oriented, personable, and eager to grow your career in hospitality? Do you thrive in a fast-paced environment where every guest interaction creates lasting memories? Join our Room Reservations team at the iconic Castle in the Rockies where world-class service meets the stunning beauty of the Canadian Rockies.

As a Room Reservations Coordinator, you will be a key member of the hotel’s Room Reservations Team. Beyond taking bookings, you will manage room inventory, coordinate with guests, support internal teams, and help deliver a seamless and memorable guest experience.

Competitive Salary: $55,000 - $57,000 gross annually, based on previous experience & education

Job Duties Include:

• Support day-to-day operations across Tour, Group, and Leisure reservations, including bookings, billing, and package management.
• Maintain hotel inventory, manage rate codes, promotions, and group/tour contracts, and address oversell situations.
• Collaborate closely with Front Office, Global Reservations, Fairmont Gold, Concierge, Resort Activities, F&B, and Sales teams.
• Monitor reservations inboxes, manage guest and internal correspondence, and handle escalations or reservation-related concerns.
• Audit group contracts, maintain system accuracy, and support team development through training guides, SOP updates, and departmental initiatives.

Your Skills & Qualifications:

• 18-month commitment to the role
• Previous reservations or hotel operations experience is an asset
• Proficiency in Opera PMS (Cloud and CRS); knowledge of Passkey/GroupMax is an asset
• Strong attention to detail and passion for hotel operations
• Excellent written, verbal, and interpersonal communication skills
• Strong problem-solving, analytical, organizational, and administrative skills with the ability to manage multiple priorities
• Proficiency in Microsoft Office, including Word and Excel
• Professional presentation and ability to perform well under pressure in a fast-paced environment
• Able to work independently with minimal supervision.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]