Roofing Service Technician & Account Manager

At J.R. & Co., Inc., we're not just building roofs—we're building careers. Established in 1986 and proudly veteran-owned, we're an energetic, optimistic, and family-oriented construction company based in Kansas City, MO. While roofing is our specialty, our services span everything from sheet metal and solar panel installation to rooftop maintenance and disaster relief. With a reputation for excellence in workmanship and customer service, we’ve earned recognition from top industry manufacturers and an A+ rating from the BBB. If you're looking for a place to grow, thrive, and make a real impact while working in a safety-focused, supportive environment, J.R. & Co., Inc. is the place for you. Join our team today and help us build something great!

Job Title: Roofing Service Technician & Account Manager

Start Date: Immediately

Salary Range: $52,000-$70,000 DOE

Position Overview: As a Roofing Service Technician & Account Manager, you’ll play a key role in delivering high-quality roofing repairs while setting the standard for safety, craftsmanship, and job site leadership. Beyond the roof, you’ll be the trusted point of contact for our clients—identifying needs, driving service opportunities, and partnering with our sales and management teams to turn leads into results. This is a fast-paced, impact-driven role for someone who takes pride in their work and wants to grow with a winning team.

Essential Job Functions:

Assess customer roofing needs and provide recommendations

Manage service assignments, schedules, and customer communication

Generate and follow up on service leads

Perform roof inspections and share maintenance insights

Coordinate job updates with sales and management

Maintain service vehicle and support warehouse inventory

Organize multiple service jobs and track hours accurately

Log jobs and complete work orders in Buildertrend

Submit completed work orders for payment

Perform small repairs as needed

Required Skills and Abilities:

Vast knowledge of roofing applications, systems, and repair methods.

Excellent customer relations skills for service and potential sales

Ability to assess potential customers’ roofing needs in a professional manner

Valid Driver’s License (MO Class E/IA Class C or equivalent) 

OSHA 10 certified

Ability to work independently and follow instructions with minimal need for direction and oversight

Ability to obtain security clearance on military job sites

Demonstrated time management and organizational skills

Embody and model JR&Co values of Family Culture, JR Attitude (humility, teachable), Extreme Ownership, Grow or Die (growth mindset, motivated, innovative)

Must demonstrate respect to customers, supervisors, and team members, communicating all concerns in a professional manner and always adhering to standards of conduct and company policies

Minimum Education and Experience:

High School Diploma or GED

2-4 years of experience in roofing (preferred)

Experience working with metal roofing, coping, and the above, listed materials

Work Environment/Physical Requirements:

Pass initial drug test and participate in random drug test program

Willing to travel

Ability to perform elevated work (work on rooftops, heights)

Frequently lift and carry 50lbs or greater

Frequent bending, kneeling, walking 

Outdoor environment in all types of weather (8+ hours per day)

Overtime and weekend work

Compensation Package:

Weekly pay

Phone stipend

Participation in an employee bonus program

Benefits:

Health, dental, vision, life insurance

HSA/FSA

Paid time off

401(k) with Match

Fringe Benefit sub-plan (where applicable)

Ability to Relocate:

Springdale, AR -- Local Applicants or required to relocate before starting work

J.R. & Co., Inc. is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. JR & Co. Inc. participates in E-Verify. To learn more visit www.e-verify.gov. All individuals who accept an offer of employment are required to complete a pre-employment drug screening and background check.

Keywords: TPO repair, EPDM repair,PVC roofing systems, Built-up roofing (BUR), Modified bitumen, Roofing diagnostics, Leak detection, Preventative maintenance, Emergency roof repair, Roof inspections, Roof coatings, Service/maintenance roofing, Warranty repairs, Commercial building envelope