Robotic Systems Technician

Summary: 

Mujin is the future of industrial robotic systems in production and distribution environments. Our technology gives robots perception and awareness, enabling them to take on more advanced tasks. We aim to revolutionize the use of robotics within industry to free human resources from labor-intensive tasks to focus on more intellectual challenges.

Mujin is currently seeking a Robotic Systems Technician.  The RS Technician plays a critical, hands-on role in supporting Mujin’s advanced robotic systems deployed at customer sites. This role requires a strong foundation in PLC programming, electrical systems, and mechanical troubleshooting, along with the interpersonal and organizational skills to manage installations and on-site support activities. 

This is a dual-role position, jointly supporting the Customer Support and Integration teams. It requires the flexibility to travel up to 50% of the time for deployments, while maintaining a local presence at the Suwanee, GA headquarters when not on-site. 

Position Description:

Provide on-site and remote technical support for Mujin’s robotic systems, including troubleshooting, maintenance, upgrades, and repairs. 

Perform system installations, including setup of robot arms, controllers, vision systems, sensors, demo cells, and end-of-arm tooling. 

Lead or support configuration and commissioning of Mujin Controllers and associated automation components at customer sites. 

Diagnose mechanical, electrical, and software-related issues; escalate as needed using formal RCA processes. 

Collaborate with the Integration team on demo setups and custom part fabrication (frames, gripper parts, mounts, etc.). 

Maintain documentation of service work, RCAs, and configuration changes in the ticketing and reporting systems (e.g., Freshdesk). 

Engage with customers and internal teams to improve support tools, system performance, and deployment processes. 

Participate in the Patch Implementation and Post-Deployment Review processes as needed. 

Support and mentor junior technicians as part of the long-term support roadmap. 

Other duties as assigned

Position Requirements:

Associate's degree in a robotics or technical field

3+ years of field engineering, robotics support, or industrial automation

Proven expertise in PLC programming, electrical panel wiring, and mechanical diagnostics. 

Hands-on experience with robot arms, conveyors, vision systems, and pneumatics. 

Ability to read and interpret CAD and electrical schematics (AutoCAD/Inventor preferred). 

Familiarity with compressed air systems and sizing for automation. 

Desired Qualification:

Bachelor's degree in Electrical, Mechanical, Robotics, or Mechatronics Engineering, or equivalent industry certifications and hands-on experience.

Basic scripting or debugging experience in Python, Linux, or similar environments. 

Knowledge of industrial safety standards and Lockout/Tagout procedures. 

Certifications in PLC programming (Allen Bradley, Siemens, etc.) 

Experience with AMRs, industrial sensors, vacuum systems, or grippers. 

Experience in customer-facing roles requiring direct communication and problem resolution. 

Experience with ticketing systems (e.g., Freshdesk) and formal RCA documentation. 

Ability to support or lead system installations, upgrades, and patches. 

Physical Demands/ Work Environment:  

Must be willing to travel up to 50% of the time (mostly domestic).

When not deployed, expected to report to Mujin’s Suwanee, GA office for integration support and ongoing technical development.

Prolonged periods of sitting at a desk and working on a computer

Prolonged periods working in industrial/ warehouse settings

Ability to work extended hours as required

This Position Description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements.

Mujin is proud to be an Equal Employment Opportunity employer.

**Is this role eligible for sponsorship?  Yes____    No_xx___ **