Robotic Process Automation (RPA) Consultant

Come join us and make a difference in the world!

Discover more at www.necsws.com

As an RPA Consultant for Emergency Services, you will drive digital transformation for police, fire, and rescue organisations. Your work will enable frontline responders and control room staff to focus on critical incidents by automating repetitive, high-volume tasks, improving data accuracy, and ensuring compliance with public safety standards. You will collaborate with operational teams to deliver automation solutions that enhance service delivery, resilience, and public trust. 

Key Responsibilities 

Customer Engagement & Consultancy 

• Serve as a trusted advisor to police, fire, and emergency service clients, shaping automation roadmaps aligned with operational priorities and compliance requirements. 

• Conduct discovery workshops and process assessments with control room, back-office, and frontline teams to identify automation opportunities. 

• Translate operational challenges (e.g., incident reporting, data entry, evidence management) into robust RPA/AI solutions. 

• Present demos, prototypes, and proofs of concept tailored to emergency services environments. 

• Collaborate with subject matter experts (SMEs) to validate requirements, solution approaches, and delivery plans. 

• Support change management and user adoption, recognising the unique culture and pressures of emergency services. 

Technical Delivery 

• Design, build, test, and deploy automation workflows using RPA and AI tools (Power Automate, UiPath, Blue Prism, Automation Anywhere, Python scripts, API-based automation, etc.). 

• Integrate AI/LLM-powered capabilities (e.g., intelligent document processing, workflow automation, incident triage, and data extraction from police/fire systems). 

• Develop reusable automation components and templates for emergency services use cases. 

• Use GitHub, GitHub Actions, and GitHub Copilot for version control, CI/CD, and collaborative development. 

• Ensure all solutions comply with public safety data governance, security, and audit requirements (e.g., CJIS, GDPR, local policies). 

• Troubleshoot, enhance, and support automation solutions in live operational environments, including 24/7 support contexts. 

• Provide post-implementation support, monitoring, and optimisation of deployed bots. 

Collaboration & Delivery Governance 

• Work closely with Delivery Managers, Business Consultants, and operational stakeholders to ensure on-time, high-quality delivery. 

• Establish and maintain RPA governance, standards, and documentation for sustainability, auditability, and regulatory compliance. 

• Provide estimates, assist in solution design documentation, and ensure traceability of requirements. 

• Support pre-sales and bid teams with effort sizing, solution proposals, and technical responses to tenders. 

Continuous Improvement 

• Stay current with emerging automation, AI, and public safety technologies, and share best practices with clients and internal teams. 

• Champion automation and AI adoption within emergency services, supporting digital workforce initiatives (e.g., “digital employees” in police/fire directories). 

• Mentor junior team members and deliver training/knowledge transfer to client teams for sustainable automation. 

Core Skills & Experience 

Essential Skills 

• Hands-on development experience with at least one major RPA platform (Power Automate, UiPath, Blue Prism, or Automation Anywhere). 

• Ability to quickly learn new technologies and tools relevant to emergency services. 

• Understanding of AI/ML/LLM-based automation, including prompt engineering, document intelligence (OCR/IDP), and AI-powered decision models. 

• Experience with REST APIs, JSON, web services, and API-based automation. 

• Proficiency with GitHub, Git branching strategies, GitHub Actions, and GitHub Copilot. 

• Strong communication skills to explain technical concepts to non-technical operational staff. 

• Ability to run workshops, capture requirements, and produce clear, accessible documentation. 

• Confident presenting solutions and automation opportunities to emergency services stakeholders. 

• Consultative mindset - able to challenge, shape, and guide customer thinking. 

• Experience working in Agile/Scrum environments. 

• Strong debugging, problem-solving skills, and attention to detail. 

• High commitment to quality, security, and compliance. 

Desirable Skills 

• Experience with cloud-based RPA deployments (e.g., Azure, AWS) in secure, regulated environments. 

• Knowledge of emergency services operations, control room workflows, and sector-specific compliance (e.g., CJIS, GDPR, local standards). 

• Familiarity with scripting languages (Python, JavaScript, PowerShell). 

• Understanding of process optimisation, workflow design, and process mining. 

• Experience with post-incident review, audit, and continuous improvement in public safety. 

• Awareness of ethical and responsible AI practices, including algorithmic transparency and bias mitigation. 

• Experience in training and upskilling operational teams. 

When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan 
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. 

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks. 
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.