RN Patient Advocate, Remote 1099

Are you an impact-driven problem solver who is passionate about making a difference in the lives of others while contributing to a successful business? Join Carewell and be a part of a team that creates impactful solutions for caregivers and their unique challenges. We're looking for hardworking individuals committed to raising the bar and striving for impact, scalability, and simplicity. Build your career with Carewell, a category-defining business dedicated to making caregiving easier.

About Carewell

Carewell is a category-defining business dedicated to providing trusted caregiving solutions and support for individuals and families. Through Carewell Family Services, we extend our commitment beyond products to person-centered navigation, care coordination, and advocacy services that address both medical and social needs. Our approach emphasizes compliance, scalability, and high-quality patient experiences while working in close partnership with clinicians and community resources to support better outcomes.

Our RN Patient Advocates are the heart of this work.

About the Role

Carewell is launching Carewell Care Services, a new division delivering Medicare-reimbursed care coordination. This role is explicitly non-clinical, providing patient illness navigation (PIN) and community health integration (CHI), unless otherwise required by applicable state law.

As our Founding RN Patient Advocate, you are the first hire in this division.This is a true "Day 1" operator role. There is no guidebook, SOP, or training manual (yet)—we are looking for an expert who can begin supporting Medicare patients immediately using their own judgment and experience.

You’ll serve as a trusted, ongoing point of contact—helping patients understand their care plans, navigate the healthcare system, address social drivers of health, and stay engaged in care for serious or high-risk conditions. This is not a call-center role. You’ll build longitudinal relationships, identify barriers to care, and take concrete action to help patients move forward.

The role operates under the general supervision of a billing practitioner, with structured communication, documentation, and escalation pathways to ensure compliance, quality, and continuity of care.

• Engagement type: 1099 independent contractor

• Hours: Full-Time, 30-40 hours per week

• Schedule: During regular business hours (9am-6pm EST)

• Location: Fully remote (U.S. based)

• Reporting to: Clinical Operations / Billing Practitioner

What You’ll Do

Patient Navigation & Advocacy

• Serve as the primary, ongoing point of contact for assigned Medicare patients

• Build trusting, longitudinal relationships grounded in empathy, respect, and follow-through

• Support patients and families in understanding care plans, appointments, benefits, and available resources

• Conduct person-centered assessments to understand life context, goals, barriers, cultural and linguistic needs

• Perform SDOH (Social Determinants of Health) risk assessments and identify unmet social needs affecting diagnosis or treatment

• Develop individualized action plans aligned to the initiating-visit problem or serious high-risk condition

Care Coordination & Resource Connection

• Support appointment scheduling, reminders, follow-up outreach, and coordination across providers

• Identify, refer to, and track community-based resources addressing health-related social needs (e.g., food, transportation, housing, utilities, caregiver support)

• Maintain closed-loop referral tracking and document outcomes

• Support patients between visits, including newly identified unmet SDOH needs that arise during treatment

• Reinforce clinician-established care plans and support patient self-advocacy

• Monitor for defined red flags and escalate promptly according to established protocols

• Participate in recurring supervision touchpoints and case reviews

Documentation & Incident-To Support

• Document all patient interactions in all relevant systems (not solely in a Electronic Health Record (EHR)

• Log start time, stop time, and duration for each interaction to support accurate monthly minute aggregation

• Prepare structured documentation including:

• Assessment summaries

• Action plans

• Community resource and referral plans

• Escalation triggers and clinician notifications

• Communicate regularly with supervising clinicians to support ongoing evaluation of medical necessity

All services provided will be non-clinical in nature.

What You’ll Bring

The ideal candidate is someone who genuinely cares about patients navigating a fragmented and often overwhelming healthcare system. They lead with empathy, listen closely to understand patient needs, and move decisively to help solve problems. They’re comfortable operating in ambiguity, able to figure things out without rigid processes, and they balance compassion with strong organization and follow-through. Above all, they take ownership—seeing issues through to resolution and holding themselves accountable for patient outcomes.

Qualifications

• RN license in good standing

• Strong understanding of the U.S. healthcare system, especially Medicare

• Experience working with older adults or medically complex populations

• Excellent verbal, written, and interpersonal communication skills

• Comfortable using EHRs, CRMs, and patient messaging tools

• Ability to work independently in a remote environment

• Demonstrated competencies and training in the following areas:

• Patient and family communication

• Interpersonal and relationship-building

• Patient and family capacity-building

• Service coordination and system navigation

• Patient advocacy, facilitation, and individual/community assessment

• Professionalism and ethical conduct

• Development of an appropriate knowledge base, including local community-based resources

Location note: Carewell is not currently hiring or accepting applications from residents of California. Applications from individuals residing in California will not be considered for this role.

About Carewell

Carewell is a category-defining business that is dedicated to providing the most trusted and reputable retail source for caregiving products. Our vast selection of expert-vetted products includes incontinence supplies, wound care, nutrition, mobility aids, and more, all available at the best prices with fast, reliable shipping. We are proud to have been recognized as one of the fastest-growing companies in the US, ranked on the Inc. 5000, and named one of the most customer-centric companies in the world by Forbes in 2022. At Carewell, we understand the importance of caregiving, and we strive to provide the highest quality products to help caregivers provide the best care possible for their loved ones.

As the number of older adults in the US grows, the need for caregiving solutions will only increase. By joining Carewell, you will have the opportunity to work in a space that is constantly evolving, with new challenges and opportunities for growth. We are committed to being architects of our own success, always striving to improve our teams, partnerships, and solutions to ensure impact, scalability, and simplicity. As a member of our team, you will have the opportunity to collaborate with like-minded individuals, using customer insights, data, research, and feedback to make decisions and create the most effective solutions. If you are ready to join a team of dedicated individuals who are committed to making a difference in the world, Carewell is the place for you.

Learn more about us in the Carewell Newsroom.