RN Nurse Manager, Hospice

POSITION SUMMARY:
Leads field staff in delivering excellent client service, clinical care, quality, and adherence to policies and procedures. Accountable for internal case management and field staff evaluation and development.

MINIMUM QUALIFICATIONS:

• Exemplifies characteristics of The BAYADA Way: compassion, excellence, and reliability.

• Holds a current license in good standing as a Registered Nurse in the state of practice.

• Graduate of an accredited and approved nursing program as indicated by school transcript or diploma, BSN preferred and required based on state regulations.

• Has a minimum of two (2) years of recent, verifiable, related clinical experience, preferably at least one (1) year in hospice, palliative or home care.

• Prior supervisory experience commensurate with program requirements.

• Demonstrated record of strong interpersonal skills.

• Demonstrated record of goal achievement.

• Demonstrated track record of successfully taking on more responsibility with positive results and ambition to grow past current position.

• Achieves a passing score on the appropriate nursing quiz and all required competency tests appropriate to the type of cases that the Clinical Manager will be supervising.

• Completed Nursing Skills Checklist demonstrating knowledge and skills appropriate to the end-of-life population.

• Completed criminal background and federal/state program exclusions checks.

• Competence in basic PC skills required to perform job functions.

• Completed Continuing Education Requirements (CEUs) as required by regulation.

PRIMARY RESPONSIBILITIES:

• Demonstrate and communicate the core values of BAYADA Hospice and The BAYADA Way.

• Conduct client assessments and complete the care planning process on an as-needed basis. Provide oversight and education to RN case managers completing these tasks:

• Perform a comprehensive client assessment at admission and on an ongoing basis.

• Identify the client’s needs for specific services and resources and direct them accordingly.

• Initiate referrals for additional services as needed to obtain the highest quality outcomes for the client.

• Establish and update the care plan and goals in collaboration with the IDG, client/family.

• Consult with the physician and obtain the physician’s orders for care as required and per policy.

• As a member of the Interdisciplinary Group (IDG), responsible for clinical and client case management.

• Act as an internal case manager and client advocate and as a member of the IDG, communicate and collaborate with IDG members regarding client status, care plan, and expected outcomes.

• Make regular client visits, per policy, to evaluate client progress toward goals.

• Supports the initial and ongoing education of nurse case managers, home health aides, social workers, and spiritual counselors as needed.

• Supports the complete, accurate, and timely clinical documentation in the client chart and electronic systems through the ongoing review of clinical documentation.

• Participate in the Infection Control Program by identifying and reporting infections and risks. Conduct investigation for infection trends and practice issues. Develop an action plan for improvement as needed.

• Conduct field investigations of all required Incident Reports (client and employee), including post-fall investigations. Complete follow-up and necessary documentation in a timely manner to enhance safe client care/services.

• Coordinate ongoing communication with MCO and Insurance Case Managers.

• Coordinate care between hospice, client and facility, or other setting.

• Provide clinical oversight to field staff.

• Participate in the hiring of field staff and interview process, as applicable.

• Observe and confirm the competency of field staff.

• Participate in new hire orientations and client-specific orientations to client care, safety precautions, procedures and treatments, documentation, and BAYADA’s policies and practices in the office and home, as applicable.

• Supervise field staff by observing care rendered in the home and through review of documentation.

• Provide feedback to employees, including recognition, coaching, counseling, and termination of employment.

• Complete regular field staff performance evaluations with the office director and client services manager.

• Function as a liaison between field and office staff.

• Communicate with the office director and DCO in regard to client care issues, policies and procedures, and utilization of clinical resources.

• Participate in eligibility meetings and facilitate meetings for external audits (including, but not limited to, UPIC’s and TPE).

• Support the team (office and company).

• Provide clinical guidance and judgment to office colleagues to promote understanding of and response to client’s needs.

• Represent BAYADA in community and marketing activities.

• Participate in Quality Improvement activities.

• Participate in office and company meetings, events, and functions.

• Participate in on-call rotation as needed.

• Demonstrate solid performance or exceed performance standards in key job dimensions/attributes.

• Perform related duties as required or requested by the supervisor.

OTHER RESPONSIBILITIES:

• Together with the entire office staff, answer phones, greet visitors, and generate correspondence as necessary for office needs.

• Maintain up-to-date knowledge and follow standards of practice regarding BAYADA’s policies and regulations (government, contract, accrediting body) including but not limited to Medicare and CHAP standards.

• Strive continually for professional growth and development through continuing education and/or organizational membership.

• Participation in practice councils and pilot programs and provide feedback as assigned

BAYADA Offers:

• Base Salary: $90,000 - $92,000 / year depending on qualifications

• Bonus Opportunity

• BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program

• To learn more about BAYADA Benefits, click here

• Comprehensive salary

• Medical / Dental / Prescription / Vision

• Paid time off

• Tuition reimbursement

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.