Risk Operations Agent, AMER (US Timezone)

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Binance’s Risk team is seeking an experienced Risk Operations Specialist to implement effective risk strategies for the Binance platform and its users. You will be responsible for reviewing a range of predetermined fraudulent, email, and SMS alerts, as well as service requests, to determine whether recent account activity may be fraudulent in nature.
You will carry out investigations using multiple resources, including customer contact, reviewing account activity, assessing account ratings, phone number matching, IP searches, and various online tools. Risk Operations Specialists are customer-focused and aim to enhance customers’ understanding of our account processes. At the same time, you will educate customers on maintaining account security and work to prevent losses for both the company and its users.

You will be responsible for reviewing documentation, analysing data, and making timely decisions on whether to verify the authenticity of transactions and/or activities. Throughout this process, you may need to communicate with customers to request additional information or to notify them of outcomes.

A Risk Operations Specialist is organised, efficient, and motivated, demonstrates strong analytical skills, adapts well to change, and thrives in a collaborative team environment.

This position will operate in alignment with US timezone.

Responsibilities:
• Based on assigned queues, you are responsible to review accounts and determine the legitimacy of the account and account holder, the associated risk, and making sure all appropriate restriction and/or dismissal decisions are made on each account reviewed (60%)
• Contact account holders in an effort to verify activity and mitigate loss (10%)
• Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity (10%)
• Monitor account activity and find abnormal activities to stop any suspicious transactions in the account (20%)

Requirements:
• Minimally 3 to 5 years of proven experience in high-risk, rule-based, or process-heavy environments such as financial services, fraud prevention, or compliance
• Strong analytical skills with ability to detect patterns and anomalies in transaction data
• Experience conducting KYC/KYB reviews and transaction investigations
• Excellent written communication skills with ability to document clear, concise, and justified case notes
• Comfortable making judgment calls in ambiguous situations with minimal supervision
• Demonstrated ability to maintain accuracy, consistency, and disciplined execution under pressure
• Familiarity with AML regulations and transaction monitoring best practices
• Willing to support during weekends (team provides 7 days coverage)

Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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