Risk Consultant - General Insurance Claims

ABOUT ZAMARA

The Zamara Group is a diversified financial services business specialising in pensions, medical services, insurance and actuarial solutions. Headquartered in Nairobi, Kenya, the Group has a presence in eight countries and a Pan-African ambition. Zamara has a rich heritage in Kenya spanning over 30 years. 

Since its inception, the firm has significantly grown in terms of size, client base and range of services. The Group has been at the forefront of industry, influencing the way it works and at the cutting edge of innovation.

Zamara’s higher purpose is to create a financially secure and prosperous society. The Zamara culture is based on the values of Simplicity, Empathy and Trust.

ABOUT THE ROLE 

Achieving Zamara’s ambitious strategic priorities will be complex and challenging.  Its continued success will be dependent on building and retaining a world-class team.

We are seeking a dynamic Claims Officer for our General Insurance Team who will support the 

claims team in the day-to-day handling and administration of general insurance claims. The role provides hands-on exposure to insurance brokerage operations, claims processes, insurer liaison, and client service, while developing practical knowledge of general insurance products and claims management.

KEY ROLES & RESPONSIBILITIES

In more detail, the areas of responsibility include:

Customer Service: Act as the primary point of contact, advising clients on procedures and providing updates in a professional and timely manner.

Claims Processing: Registration, documentation, and analyse claims, including reviewing police reports and follow-up of general insurance claims (motor, property, liability, etc.).

Liability Assessment: Determine if claims are valid based on policy terms and conditions. Guide the client accordingly and follow through with insurers.

Settlement & Negotiation: Negotiate with insurers and other service providers (adjusters, investigators) to ensure fair and prompt settlement.

Ensuring prompt payment for all documented claims.

Assist in preparing claims reports and maintain the necessary registers.

Other Duties

Support compliance with internal procedures, insurer requirements, and regulatory guidelines.

Perform general administrative duties related to the claims function.

Help identify patterns in claim types, frequency and severity to support risk management for our clients

Stay updated on industry regulations and legal precedents that could impact claim outcomes

EXPERIENCE & PERSONAL QUALITIES 

The following experience is preferred:

Bachelor’s degree in Business, Finance, Insurance, or related field.

Diploma in insurance is an added advantage

1 – 3 Years work related experience

Proficiency in Microsoft Office applications (Word, Excel, Outlook).

Strong organizational and documentation skills.

Good verbal and written communication skills.

High level of integrity, professionalism, and confidentiality.

Willingness to learn and ability to work in a team environment.

Key Competencies

Attention to detail

Time management and organization

Client service orientation

Communication and interpersonal skills

Analytical and problem-solving ability