Rider Performance & Compliance Analyst

foody is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Are you passionate about data analysis and eager to drive performance improvements? Do you excel in setting strategic goals and interpreting complex metrics? If so, we want you on our team!

As a Rider Performance & Compliance Analyst, you will play a crucial role in enhancing our logistics operations by transforming data into actionable insights. Your work will directly impact our strategies and contribute to our growth. We love people who can develop things from scratch, own them, and then work on improving them

What you will do:

• Lead the execution of rider compliance strategies.

• Own rider KPIs related to rider quality, compliance, and satisfaction.

• Analyze rider data to identify trends, risks, and performance gaps.

• Provide actionable insights and reports to drive continuous improvement in rider operations.

• Reduce incidents and risks through smart processes and proactive solutions.

• Work with internal stakeholders to streamline rider-related processes.

• Bachelor’s degree in Business Administration, Statistics or related field. 

• Strong skills in data analysis, project management, and operations management.

• Excellent business and time management abilities.

• Clear and effective written and verbal communication skills.

• Experience in people management and cross-functional collaboration.

We’d love to see:

• An individual who can develop things from scratch, own them and then work on improving them.

• Natural leadership qualities with strong problem-solving abilities.

• A team player with outstanding interpersonal and communication skills.

• Ability to multitask with excellent organizational skills.

• High emotional intelligence, resilience, and a commitment to continuous learning.

• A highly analytical mindset with a focus on data-driven decision-making.

• Experience with advance excel and SQL is a Big Plus.

• If you are happy, we are happy! That’s why we offer an attractive remuneration package, including a 13th salary for what you bring in!
• We take care of you for the long run with our pension plan.

• Medical & Life Insurance

• Birthday and sick leave

• Free Foody-Pro

• A hybrid work policy

 

At foody, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow! 🏔️

We take ownership of what we do, embracing challenges, and making things happen! ✔️

We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality! 🚀

We stay humble ❤️ as we grow and dive deep🔍 in situations, asking questions & exploring beyond the surface to get the best solutions!

We bring good vibes by lifting each other up, focusing on what’s possible, and being the kind of teammate everyone wants on their side! 🙏