REWS Tech Enablement Senior Product Analyst

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Our Real Estate and Workplace Services (REWS) team creates environments and experiences that spark inspiration, fuel creativity, and drive collaboration, innovation, and impact. Our Global Campus is a tangible reflection of our culture and values. These spaces integrate human connection, AI, and intentional design to create a sense of purpose rooted in place—where employees and customers alike feel a true sense of belonging. Join us in reimagining the future of work and shaping the next chapter of our global real estate journey.

As a Product Analyst on the REWS Tech Enablement & Data Insights (TEDI) team, you'll be the execution powerhouse behind our Field Service product, partnering with the Product Manager to translate strategic vision into reality. You'll own the detailed product work, from writing user stories and managing the backlog to partnering with engineering teams and measuring success. This is a highly collaborative role where you'll work closely with Workplace Services stakeholders, our technical delivery team, and the broader TEDI product team to deliver impactful, scalable solutions out of our Chicago office, 3 days a week.

Key Responsibilities

Product Execution & Delivery

• Execute User Stories: Own the detailed requirements gathering, write clear and actionable user stories with acceptance criteria, and partner with engineering to deliver solutions on time

• Backlog Management: Maintain a groomed and prioritized backlog that includes both operational items and strategic roadmap work, ensuring stories are pointed and ready for sprint planning

• Quality Assurance: Partner with delivery teams to test and validate implementations, ensuring solutions meet business requirements

• Partner with Product Manager: Support the Product Manager on strategic initiatives, contributing to roadmap discussions and learning the strategic product management craft

• Solution Thinking: Before writing user stories, research and recommend how to solution the technology using standard Salesforce capabilities, connect the dots between business needs and technical solutions

Business Partnership & SME Development

• Stakeholder Collaboration: Drive recurring cadences with business partners to align on priorities, gather feedback, and communicate product updates

• Field Service SME: Develop deep expertise in Salesforce Field Service capabilities, staying current on new features, releases, and best practices through product channels and demo environments

• Product Demos: Deliver compelling product demos that showcase not only technical capabilities but also how teams use the tools and why—telling the story of value

• Customer Advocacy: Act as the voice of the customer, championing user needs and supporting internal teams through product changes

Operational Excellence

• Measure Success: Define and track KPIs and adoption metrics to evaluate product success and inform ongoing iteration

• Communicate Effectively: Provide regular updates to stakeholders, coordinate release communications, and promote new features internally

• Support Stabilization: Handle quick break/fix items and support requests that arise from recent releases

Minimum Qualifications

• 3+ years of experience in product management, business analysis, or a similar role supporting complex technology initiatives

• Strong technical aptitude with the ability to understand data flows, system architecture, and integrations

• Familiarity with Salesforce platforms (especially Service Cloud and Field Service) is highly preferred

• Experience writing detailed user stories, gathering business requirements, and working within agile/scrum frameworks

• Proven ability to manage and groom product backlogs, prioritize effectively, and balance operational vs. strategic work

• Data-driven mindset with experience using metrics and insights to inform decision-making

• Excellent communication skills and ability to build strong relationships with business stakeholders

• Comfortable working in a fast-paced, ambiguous environment with distributed and global teams

• High level of organization, attention to detail, and ability to manage multiple priorities

Preferred Qualifications

• Bachelor's degree in a technical or related field

• Background in real estate technology, workplace platforms, or Field Service applications

• Experience working in a governance-heavy or enterprise software environment

• Familiarity with AI/Agentforce capabilities within Salesforce

• Experience with Figma

We have a public-facing website https://salesforcebenefits.com/ that explains our various benefits, including medical, dental, 401k, ESPP, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $99,400 - $150,300 annually. 

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.