Reverse Mortgage Specialist

Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Work

The Reverse Mortgage Specialist is responsible for assessing new mortgage applications, issuing mortgage commitments, and collecting required documentation for taking transactions to the funding stage in a timely and prudent manner within established guidelines. This must be done as efficiently as possible while exercising sound lending judgment and without compromising service and profitability.

The Core Responsibilities! :
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Daily, incumbents must promptly review received applications, verify the supporting documentation to ensure accuracy and legitimacy, approve, decline, or refer the applications for approval.

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The incumbents are also responsible to ensure that approved deals close as scheduled and efficiently as possible by following up on outstanding conditions/documents and ensuring compliance with established guidelines.

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The incumbent will follow up with brokers daily on issued mortgage commitments to ensure that funding volumes are maximized.

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The incumbent will review documentation for accuracy and legitimacy placing a strong emphasis on anti-money laundering (AML) and anti-terrorist financing (ATF) requirements, including but not limited to, income and down payment verification.

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The incumbent will strive to ensure that mortgage files are following the corporation’s established lending policies and procedures.

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The incumbent is responsible for the management of their deal flow to meet prescribed deadlines and SLAs. The incumbent will make diligent use of reports to track and manage the flow of all deals funding for their pipeline.

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Incumbents must provide the highest level of internal and external customer service while fielding mortgage broker inquiries and building strong broker relationships.

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Daily, be the main point of contact and provide underwriting and mortgage fulfillment expertise to mortgage brokers, direct-to-client representatives, and aid co-workers when required to meet the corporation’s service levels

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Maintain up-to-date knowledge of the policies, procedures, and products.

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Develop strong broker relationships including in-person meetings to help drive excellent NPS results without sacrificing credit quality.

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Assess an applicant’s fit with EQB’s Reverse Mortgage criteria, specifically credit worthiness and legal ability to assume a mortgage. Perform activities like, but not limited to title searches, property maintenance affordability calculators, review property appraisal and borrower documentation to meet internal policy and procedure, regulatory and file-specific requirements.

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Work closely with Management from SFR Credit, SFR Residential Operations and SFR Sales to evolve the EQB Reverse Mortgage product. Also, the incumbent will need to be comfortable working with a wide range of internal stakeholders to help them understand how EQB’s Reverse Mortgage product differs from peers.

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Taking initiative and having an urgency to ensure files are funded in a timely manner

Let's Talk About You!:
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Post-secondary education in business or finance.

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Minimum of 2 years’ mortgage experience, with preference given to reverse mortgage exposure.

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Highly developed verbal and written communication skills with the ability to respond in a clear, concise, and professional manner.

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Excellent time management, analytical and problem-solving skills.

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Excellent attention to detail along with established and meticulous organizational skills.

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Sound knowledge of AML & ATF practices, and fraud risk in the mortgage industry and the ability to address concerns relating to suspected misrepresentation is required.

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In-dept knowledge of mortgage funding, QA, and underwriting guidelines is an asset.

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Experience in underwriting mortgages for properties located in different provinces is an asset.

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Proficient in MS Office (MS Word and Excel).

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Demonstrated ability to thrive in a constantly changing environment and to perform well in a high volume, high intensity environment.

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Ability to develop and maintain positive working relationships with brokers.

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Commitment to developing him/her-self and to keeping abreast of industry changes and trends.

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Critical thinking for unique transactions requiring “outside-of-the-box” thinking

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Professional development and comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!