Revenue Officer - Pool (Multiple Intakes)

Job no: 915574
Work type: Full time
Location: Adelaide CBD
Categories: Administration, Business and Management, Customer service, Call centre

Salary: ASO2 / $58,709.00 - $63,154.00 p.a.
Full Time / Term Contract Opportunities
5063 / EASTWOOD

About Us:

SA Ambulance Service (SAAS) is South Australia’s provider of emergency ambulance transport, clinical care, and patient transport services.

We are committed to ensuring South Australia has access to the best possible emergency medical care, non-emergency transport, and rescue and retrieval services.

Our Vision: An innovative, patient focused, technology enabled, evidence driven, emergency response and health care ambulance service; achieved by exceptional people.

Our Mission: Providing emergency response and health care ambulance services within South Australia, designed and development around patient and community needs, enabling timely and equitable access for our patients to the most appropriate point of care.

Our Purpose: To ensure South Australia thrives by enabling access to emergency and non-emergency ambulance health care and alternative patient pathways while contributing to our state’s emergency preparedness and health response capability.

Our Values:

PATIENT FOCUSED: We will put our patients and the safe and quality care we provide them first; in everything we do.

TEAMWORK: We will work across SAAS, our health system, our partners, stakeholders and the community to achieve our goals.

INTEGRITY AND HONESTY: We accept and uphold the standards and expectations of our organisation and communities.

RESPECT AND COURTESY: We will always be respectful and courteous toward our patients, each other, and all those we work with.

COMMUNITY COLLABORATION: We value our role in the community, and we value the communities we serve.

CHANGE READY: We know our communities’ needs will evolve and we must adapt to meet them.

AUTHENTIC LEADERSHIP: We will support leadership development for our people at every level.

We want to make life easy for our customers, so we are looking for motivated and personable individuals to join our team as a Revenue Officers working in our Billing & Collections Team.

We’re after people who share our passion for detail and customer service along with an appetite and ambition to be extraordinary. We are building an amazing culture within our team and we want incredible team players to join us to bring their own uniqueness to our Billing & Collections team.

As a Revenue Officer, your primary role will be processing Paramedic Case Cards and processing invoices to a wide range of customers. There is minimal over the phone work and its predominantly data entry work. We are looking for someone who is self motivated and is able to work in our fast paced centre.

This is a full-time position. You will be working on a roster anywhere between the hours of 8:30am and 5:00pm across Monday to Friday (no weekend work…. bonus!) This role is based in our Eastwood office on Greenhill Road.

What We Offer:

Work in a collaborative, forward-thinking environment with a culture of inclusion and diversity.
Giving back to the people of South Australia! Play a vital role in enhancing the well-being of our community.
We take care of you! Access to a range of staff and wellness support programs!

Key Responsibilities:

Case Card Processing and Data Management : Demonstrated ability to sort, verify and process case cards with high accuracy. Experience in entering data into systems within agreed timeframes and service level agreements.

Revenue Collection and Financial Processing Experience : Processing and reconciling various payment types including client payments, transport accounts and ambulance cover.

Customer Service skills : Experience in handling telephone enquiries, resolving complaints and providing accurate information to customers. Ability to provide reception duties and ensure all customer interactions reach satisfactory resolution whilst maintaining professional service standards.

Administrative Excellence and Compliance : Proven experience in maintaining high standards of data entry accuracy and meeting contractual requirements. Knowledge of records management procedures, confidentiality requirements and ability to generate accounts in accordance with relevant guidelines, policies and legislative requirements.

Communication and Stakeholder Management : Excellent written and verbal communication skills with ability to respond to correspondence within set timeframes. Experience in providing clear, accurate information to customers regarding payment processes, services and pricing.

Teamwork and Adaptability : Strong team collaboration skills with ability to contribute to departmental objectives and maintain positive working relationships. Demonstrated adaptability to change, willingness to embrace new strategies and commitment to workplace behaviour standards and industrial legislation compliance.

Application Information:

Aboriginal and Torres Strait Islander applicants are encouraged to apply for this role.
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
Appointment will be subject to a satisfactory Criminal History Check and/or additional relevant history screening that may be applicable and appropriate Immunisation screening.
SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Job ref: 915574
Enquiries to: Craig Carnelutti, Manager Business Services - [email protected]

Application Closing Date

Thursday 10 September 2026 @ 11:55pm

Attachments

Australian applicant guidelines

International applicant guidelines

Advertised: 18 Sep 2025 Cen. Australia Standard Time
Applications close: 10 Sep 2026 Cen. Australia Standard Time