Revenue Cycle Manager-FT-Business Office-Provo

At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.

Position Summary: The Revenue Cycle Manager, Payment Posting is responsible for the daily operations, accuracy, and performance of the payment posting function. This role leads the end to end payment posting process across payer remittances and patient payments, ensuring timely posting, accurate contractual adjustments, and strong reconciliation controls. The manager partners closely with internal Revenue Cycle partners including Billing, Denials, AR, Customer Service, and Finance to support clean reporting, reduce rework, and improve cash application outcomes.

Essential Job Functions: Partner with Revenue Cycle leadership and operational teams to monitor quality of payment posting work, identify recurring issues, and implement corrective actions to reduce rework and downstream AR impact. Serve as the primary escalation point for payment posting issues and exceptions, coordinating resolution with internal Revenue Cycle teams and external partners as needed. Manage day to day payment posting operations, including electronic and manual payment posting, refunds, and adjustments. Ensure accurate posting of ERAs, EOBs, patient payments, and secondary payments in connection with Revenue Cycle partners. Oversee reconciliation processes to ensure deposits, lockbox, bank activity, and payment posting totals align and variances are resolved timely. Develop and maintain payment posting policies, procedures, workflows, and internal controls. Monitor and improve quality and productivity, including accuracy audits, root cause analysis, and corrective action plans. Partner with IT and clearinghouse partners to support ERA configuration, payer mapping, and posting rules to reduce manual posting and exceptions. Coordinate posting issue resolution with AR and Denials teams, including misapplies, underpayments, overpayments, and recoupments. Lead, coach, and develop payment posting staff, including training, performance management, and scheduling to meet service levels. Monitor and validate reporting and dashboards for leadership, including posting timeliness, exception rates, reconciliation status, and trending issues. Support audits and compliance activities related to cash handling, posting integrity, and documentation standards. Manage the patient credit balance workflow, including identification, research, resolution, transfers, and refunds, ensuring timeliness, documentation, and compliance with internal policy and regulatory requirements. Monitor credit balance trends and root causes, partnering with Billing, Customer Service, and AR to prevent recurrence and reduce future credit creation.

Qualifications: Bachelor’s degree required. 3 plus years of hands on payment posting experience in a healthcare revenue cycle setting. Demonstrated knowledge of ERAs, EOBs, contractual adjustments, payer remittances, secondary billing, and cash reconciliation. Experience leading or supervising teams, including training, quality review, and performance feedback. Strong analytical skills with ability to investigate posting variances and drive resolution. Proficiency with revenue cycle systems and Microsoft Excel, with strong comfort using reports to manage performance. Strong communication skills and ability to partner effectively across departments.

Hours: Monday - Friday 8am to 5pm Hybrid role with a mix of onsite and remote work based on business needs.