Revenue Cycle Management (RCM) Manager

About Us

At Total Life, we believe that the later chapters of life should be defined by growth, purpose, and emotional resilience. We are on a mission to revolutionize healthier aging by combating the silent epidemic of mental health issues and anxiety among the elderly. Our work is driven by a deep-seated commitment to making quality, affordable emotional support services easily accessible to a demographic that is too often overlooked in the digital health revolution.

We are a behavioral health company solely dedicated to the 65+ population. Our values are rooted in empathy, evidence-based care, and accessibility. We don't just provide therapy; we empower seniors to redefine their identity, navigate complex health changes, and maintain a high quality of life. When you join Total Life, you aren't just joining a platform—you are joining a movement to ensure that every senior has a partner in their mental health and wellness journey.

Position Summary

The RCM Manager is a leadership role responsible for overseeing all aspects of the revenue cycle across our clinical specialties. Your mission is to ensure accurate charge capture, compliant billing, timely collections, and optimized reimbursement to support the scalability of our mission. This role provides hands-on leadership for billing, coding, and accounts receivable (A/R) functions while partnering closely with clinical, operational, and financial leaders to drive organizational performance.

Core Responsibilities

Revenue Cycle Oversight

• Manage end-to-end revenue cycle operations, including charge capture, coding, billing, claims submission, payment posting, denials management, and collections.
• Perform accurate charge entry, claim submission, and payment posting to ensure timely revenue capture.
• Ensure timely and accurate billing for professional and technical services across all supported specialties.
• Monitor and improve key revenue cycle metrics, including days in A/R, denial rates, clean claim rates, and net collection percentage.

Leadership & Team Management

• Lead, coach, and develop staff, including setting performance expectations and conducting regular reviews.
• Establish workflows, standard operating procedures, and internal controls to ensure consistency and accountability.
• Serve as the primary escalation point for complex billing, coding, and payer-related issues.

Compliance & Coding Integrity

• Ensure compliance with federal, state, and payer-specific regulations, including CMS guidelines and specialty-specific billing rules.
• Partner with coding resources to ensure appropriate use of CPT, ICD-10, HCPCS, and modifiers across all specialties.
• Coordinate internal and external audits and implement corrective action plans as needed.

Financial Analysis & Collaboration

• Prepare and present regular revenue cycle performance reports to executive leadership.
• Identify revenue leakage, underpayments, and process gaps, and recommend corrective strategies.
• Work closely with clinical leadership and operations to improve charge accuracy, documentation, and provider education.
• Support system implementations, upgrades, and optimization efforts related to EHR, practice management, or billing platforms.

Requirements:
• Minimum of 5–7 years of revenue cycle leadership experience in a healthcare organization or multi-specialty physician practice.
• Deep knowledge of the U.S. healthcare industry, including professional fee billing, reimbursement, and third-party payer regulations.
• Strong working knowledge of CPT, ICD-10, HCPCS, modifiers, and payer reimbursement methodologies.
• Familiarity with electronic health record (EHR) and practice management systems.
• Hands-on leadership style with a continuous improvement mindset and the ability to explain complex billing issues to non-financial stakeholders.
• Strong analytical skills with high attention to detail and the ability to identify and resolve discrepancies.

Benefits:
• Leadership Impact: Opportunity to lead revenue cycle operations across diverse and high-impact medical specialties.
• Executive Partnership: Direct partnership with executive leadership to influence strategy, processes, and financial performance at an enterprise level.
• Competitive Package: Competitive compensation and benefits package.
• Purpose-Driven Work: The ability to influence the financial health of a movement dedicated to the mental wellness of the 65+ population.

Compensation

• Target Salary Range: $80,000 – $100,000 (commensurate with experience and location).
• Environment: Remote
• Premium Medical, Dental, and Vision insurance plans for you and your dependents.