Revenue Cycle Bad Debt Recovery Associate

Upstream Rehabilitation is hiring a Revenue Cycle Bad Debt Recovery Associate to join our team!

Revenue Cycle Bad Debt Recovery Associate

Location Type: Remote

Build Your Career with Us!

Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion.

We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization.

The Role:

Join the Upstream Rehabilitation team where your work makes a real impact! As a Revenue Cycle Bad Debt Recovery Associate, you will play a key role in reviewing patient balances for accuracy and determining when accounts should progress to collection. You will review payments and outstanding balances in a timely manner and submit appeals, as needed, to resolve issues related to nonpayment or incorrect insurance claim processing. Your efforts help keep our operations running smoothly and support our mission to inspire and empower the lives we touch.

What You’ll Do:

• Review patient balances and determine when accounts should advance to collections.

• Research and resolve insurance issues, including eligibility, benefits, reimbursement, and claim discrepancies.

• Correct ledger errors and support timely resolution of claim and payment issues.

• Communicate with the collections agency and collaborate with internal teams to ensure accounts are handled accurately.

• Identify trends, root causes, and opportunities to improve processes and reduce denials.

• Other projects and duties as assigned.

Who You Are:

• High School diploma or equivalent experience.

• At least 3+ years of experience in Revenue Cycle, Medicare, Medicaid and Commercial Insurance in a high-production environment.

• Working knowledge of Medicare, Medicaid and Commercial insurance processes and Remittance Advices.

• Exceptional communication skills, including oral and written.

• Strong organizational and time management skills.

• Strong attention to detail, and capacity to multitask effectively.

• Proven ability to identify and resolve problems in a timely manner.

• Proficiency in Microsoft Office Suite or similar software applications.

Nice to Haves:

• Knowledge of CPT, ICD-9, ICD-10, and outpatient therapy billing.

• Experience in the healthcare industry.

• Experience with outpatient volumes in excess of 10,000 visits per week.

Why You’ll Love Working Here

• The chance to directly shape our organization’s growth by hiring the talent that drives our mission.

• Opportunities to stretch your skills—whether you’re building pipelines, designing sourcing strategies, or advising leadership.

• A collaborative team environment where your ideas are valued.

• Competitive compensation, comprehensive benefits, and ongoing professional development.

Benefit Offerings:

• Annual paid Charity Day to give back to a cause meaningful to you

• 100% employer paid medical health insurance premium option available

• Dental and Vision insurance

• 401(k) with company match

• Generous PTO and paid holidays

• Supportive team and leadership invested in your success

A Better Place to Build Your Career

Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities.

Our corporate teams are critical to Upstream’s success—and to the culture that makes this a great place to work. You’ll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact.

Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process.

A network of over 1200 clinics from coast to coast, 26 brand partners, that leads the outpatient physical therapy field. The Upstream family offers something for every clinician- continue your educational training through our mentorship or residency programs, find a path to ownership by becoming a partner in one of our clinics, share your knowledge with others as a clinical instructor, lead a team by advancing in to leadership, make an impact on the community with our advocacy partnerships, and more.

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

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Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.