Returns Analyst

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

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This role offers the opportunity to lead critical analytics and reporting that directly influence return trends and financial outcomes for the Moen business. You’ll investigate defects, partner across teams to resolve disputes, and drive returns‑reduction strategies through robust data insights and process improvements. A great fit for someone with a strong analytical foundation and a passion for operational excellence.

Location: This position is eligible for a hybrid work schedule, reporting into the Deerfield IL office. 

RESPONSIBLIITIES:

• Manage and execute processes for recurring monitoring and reporting for Retail Returns including drivers, trends, and disputes.
• Analyze new and existing data sources in conjunction with a working knowledge of Retail contracts to identify and dispute returns for the Moen business.
• Support quality issue resolution by partnering with customers and internal teams (Sales, Returns Center, Operations, etc.) to investigate defects, resolve disputes, and improve processes and outcomes
• Become an integral team member of the Returns Reduction Tasks force with Sales, Accounts Receivable, Customer Service, and Returns Operations to investigate trends and develop processes & systems for reduction in overall Returns burden to the Moen P&L.
• Other duties and responsibilities as assigned. 
• Support quality issue resolution by partnering with customers and internal teams to investigate defects, resolve disputes, and improve processes and outcomes

• Bachelor’s degree in engineering, the sciences, or related field. Commensurate experience will be considered.
• Minimum 3 years of relevant work experience.
• Excellent written and verbal communication skills for dealing with all levels of staff, customers, suppliers, and operations.
• Experience applying analytics to drive results and increase value.
• Proficiency in analytical/data visualization tools such as Tableau, QlikView, QlikSense, etc.
• Strong analytical, conceptual and problem-solving skills.

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $63,000 USD - $95,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com.

Equal Employment Opportunity

Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information.

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