Return-It Supervisor

Organization: Encorp Pacific (Canada) 

Location: Burns Lake, BC 

Job Title: Return-It Supervisor

Position Type: Permanent Full-Time 

About Us

Encorp Pacific (Canada), better known as Return-It, is a British Columbia based federally incorporated, not-for-profit, product stewardship corporation with beverage container management as our core business. Our mandate is to develop, manage and improve systems to recover used beverage containers and end-of-life products from consumers and ensure that they are properly recycled and not land-filled or incinerated. Encorp's evolving collection network consists of 180+ Return-It collection locations across BC.

Job Overview 

Encorp is seeking a highly responsible and hands-on Return-It Supervisor to lead the day-to-day operations of a Return-It collection facility. The Supervisor is accountable for overall depot performance, staff leadership, operational efficiency, and customer experience. 

Reporting to the Senior Director - Plant Operations and Logistics, this role requires strong leadership, decision-making, and operational management skills. The successful candidate will ensure the depot operates safely, efficiently, and in compliance with all company policies while fostering a positive, customer-focused environment. 

Key Responsibilities

Operations & Leadership 

Oversee and manage the daily operations of the Return-It depot, ensuring efficiency, accuracy, and compliance with program guidelines. 

Act as the on-site leader responsible for all operational decisions during business hours. 

Lead, schedule, and supervise staff to ensure appropriate coverage and productivity. 

Ensure accurate counting and processing of beverage container returns through various technologies and automated sorting systems. 

Oversee cash handling procedures, including deposit return transactions and daily reconciliation using the point-of-return (POR) system. 

Prepare and submit end-of-day financial reports and escalate discrepancies as required. 

Monitor container volumes, storage capacity, and site flow; coordinate logistics and pickups with transporters. 

Identify operational challenges and implement or recommend process improvements. 

Ensure full compliance with company policies, procedures, and regulatory requirements. 

Customer Experience 

Ensure delivery of a consistently high standard of customer service. 

Handle and resolve escalated customer inquiries, concerns, and complaints professionally. 

Promote awareness of recycling programs and environmental benefits. 

Ensure team members provide accurate, clear, and consistent information to customers. 

Health, Safety & Compliance 

Take ownership of health and safety at the depot, ensuring all protocols and procedures are followed. 

Conduct regular safety checks and proactively identify and address hazards. 

Ensure all staff are trained and compliant with safety standards and workplace requirements. 

Maintain a clean, organized, and safe environment for employees and customers. 

Equipment & Facility Oversight 

Oversee operation and maintenance of equipment. 

Ensure preventative maintenance schedules are followed and documented. 

Troubleshoot and resolve equipment issues; coordinate with technical support and escalate as needed. 

Ensure safe and proper use of pallet jacks and other material-handling equipment. 

Team Leadership & Development 

Provide ongoing coaching, training, development and performance feedback to staff. 

Collaborate with Corporate HR on staffing decisions, including recruitment, onboarding, performance management, disciplinary actions, and terminations, ensuring alignment with company policies and employment standards. 

Foster a positive, accountable, and high-performing team culture. 

Address performance issues and escalate to the Area Manager as appropriate.

Reporting & Communication

Report on depot performance, issues, and key metrics to the Area Manager. 

Maintain clear and timely communication regarding operational challenges, staffing, and compliance. 

Support implementation of company initiatives and programs at the depot level. 

*Duties and responsibilities may evolve based on business needs. 

Qualifications

Strong leadership and team management skills with the ability to motivate and hold staff accountable. 

Excellent organizational and time-management abilities in a fast-paced environment. 

Solid problem-solving and decision-making skills with a hands-on approach. 

Strong communication and interpersonal skills. 

High level of accuracy and attention to detail, particularly in financial handling and reporting. 

Customer-focused mindset with the ability to handle difficult situations professionally. 

Working knowledge of health and safety regulations and best practices. 

Mechanical aptitude or ability to troubleshoot basic equipment issues is an asset. 

Proficiency with basic computer systems, POS/POR systems, and reporting tools. 

Education & Experience 

High school diploma or equivalent required. 

Minimum 2–3 years of supervisory or leadership experience, preferably in retail, recycling, logistics, or operations environments. 

Experience handling cash, financial reconciliation, and reporting is preferred. 

Experience working with automated equipment or machinery is an asset. 

Familiarity with recycling programs, depot operations, or environmental services is considered an asset. 

Occupational First Aid certification and/or safety training (e.g., WHMIS) is an asset or willingness to obtain. 

Work Schedule  

40 hours a week  

Tuesday - Saturday 10am – 5pm 

Compensation

$48,000 - $52,000 annually 

Supplementary Compensation

RRSP Matching 

Health & Fitness Allowance 

Public Transit Allowance 

Benefits

3 Weeks of Company Paid Vacation  

Extended Health, Dental and Vision Care Benefit  

Life insurance  

If you have any questions or concerns or if you require any reasonable accommodation during the recruitment process, feel free to send an email to [email protected]. 

At Encorp, we are dedicated to fostering a workplace that celebrates diversity and inclusion, where every voice is heard and valued. As we strive to make a positive impact on our natural environment, we believe that a diverse team brings forth fresh perspectives, innovative solutions, and a collective strength that enables us to achieve our mission of used beverage container and waste diversion. If you are passionate about sustainability, eager to lead a team in driving impactful change, and believe in the power of diversity, we invite you to apply for this important position to join our team. Together, we can create a more sustainable future while fostering an inclusive and empowering work environment. Apply today and be a part of our transformative journey at Encorp.