Retention Specialist - Remote - CA Only

Location: Remote: California

Location Status: Work will be primarily performed remotely from home office. Employee will be required to utilize personal phone and internet services to perform telecommuting with reimbursement per Race’s current flex agreement. Occasional travel to and work from other Race offices or off-site locations may be required.

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Comp: $22 to $25 USD per hour

Who We Are:

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact:

The Retention Specialist is a team player with integrity and an ability to lead by example. A successful Retention Specialist will stay on track with goals and KPIs while providing an excellent support experience for our customers. The Retention Specialist will develop and implement strategies to enhance customer retention, fostering long-term relationships through proactive engagement, personalized solutions, and exceptional service delivery.

Requirements:
Qualifications and Experience:

• Eligibility for US Employment without sponsorship

• Minimum of 18 years of age

• High School Diploma or GED or equivalent combination of education and experience is required

• Customer service support experience or experience in Sales is preferred

• Familiarity with CRM systems and practices required

• 2-3 years of experience in customer service, retention, or a related field, preferably in the telecom industry

• Familiarity with telecom products, services, and technology, and the commitment to stay up-to-date with industry developments and trends

• Proficiency in using customer service software, such as CRM systems, call center software, and ticketing systems

• Flexibility to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs

• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication

• Bilingual communication skills are considered a plus, particularly when serving diverse communities

Benefits:
Why Join Our Team:

• Join a tight-knit crew—no faceless corporation vibes here
• Growth potential: promotions and new challenges are part of our DNA
• Competitive base salary
• Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
• Free fiber internet service for all employees living in our service area
• A culture built on integrity, mutual respect, and a shared purpose

Call to Action:

Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.