Retention Sales Agent - Greek Speaking

Sofia Stars is a fast-growing global service provider that guides high-growth businesses to success. Our range of tailored solutions includes R&D, Customer Support, Sales, KYC, Risk, and Anti-Fraud services. We make every connection shine with fresh tech and cultural understanding.

As a Retention Sales Agent - Greek Speaking, you will be responsible for making outbound calls to assist customers using the site for activity increase, retention, and reactivation.

Role Requirements:

• Comfortable using Power BI and Excel to track client activity and identify trends;

• Strong written and verbal skills across Telegram, Email, WhatsApp, and calls;

• Ability to engage, retain, and build rapport with clients through personalized communication;

• Accurate in reporting, managing data, and maintaining VIP records;

• Able to collaborate with internal teams to resolve client issues;

• Previous experience in customer retention, account management, or customer support would be considered as a strong advantage;

• Proficiency in English and Greek both written and spoken.

Role Responsibilities:

• Review and analyze failed deposits using Power BI to identify issues and follow up with relevant departments or clients;

• Extract and segment clients in Power BI;

• Track clients approaching VIP status and record them accurately in our data tools;

• Manage incoming messages and inquiries through Telegram, Email, and WhatsApp, ensuring timely and professional responses;

• Conduct welcome calls for new clients to orient them, introduce available services, and build rapport;

• Send personalized follow-up emails and messages to encourage ongoing client activity, including tailored messages for those who won or lost.

Our Excellent Benefits:

• Food vouchers (102 EUR);

• Monthly, quarterly, and annual bonuses;

• Appreciation gifts (birthday, wedding, newborn, etc.);

• Up to 25 vacation days;

• 6 undocumented sick leaves;

• Medical insurance and dental coverage;

• Sport card 70% coverage (Multisport and/or CoolFit);

• Office massages;

• Breakfast, lunch & snacks in the office;

• Education budget;

• Monthly team events;

• Great office location.

Important Information:

• This is an office-based position in Sofia, Bulgaria.

• Hours must be worked during shift business hours — between 8 am and 2 am; 5 days out of 7, including 2 weekends per month.

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