Retention Officer (Forex Broker)

Confidential

Amman contract

Posted: February 16, 2026

Job Description

Job Title: Retention Officer
Location: Amman, Jordan
Experience Required: Minimum 1 year in Forex brokerage

Job Type: On-site (Fulltime)

About INFINOX

INFINOX is a global online CFD brokerage providing clients with access to financial markets through industry-leading technology and premium customer support. With offices in over 15 countries and regulation across multiple jurisdictions, INFINOX is an award-winning firm driven by a culture of Integrity, Ambition, Inspiration, and Excellence. We operate in a fast-paced, competitive environment while keeping our clients at the heart of everything we do.

Job Summary:
We are looking for an experienced Retention Officer to manage and retain active Forex trading clients. The ideal candidate will build strong client relationships, increase trading activity, and minimize churn by providing excellent account management and support.

Key Responsibilities:

Manage a portfolio of active Forex trading clients

Maintain long-term relationships with clients to increase retention and lifetime value

Encourage clients to remain active through personalized follow-ups and trading support

Identify client needs and offer appropriate trading solutions

Monitor client activity and proactively re-engage inactive or low-activity accounts

Work closely with the sales and dealing teams to optimize client experience

Ensure compliance with company policies and regulatory guidelines

Requirements:

Minimum 1 year of experience as a Retention Officer or similar role in a Forex brokerage

Strong understanding of Forex markets and trading platforms

Excellent communication and relationship-building skills

Target-driven mindset with strong negotiation abilities

Fluent in Arabic (English is a strong advantage)

Soft Skills:

Strong team player with a sense of individual responsibility.

Problem-solving mindset with a proactive approach.

Effective collaborator across departments.

Eager to learn and absorb new information.

Client-oriented with a commitment to build long term relationships.

Additional Information:

This is a full-time, on-site position at our office in Amman, Jordan.

You will have the opportunity to attend industry events and network with clients.

Work within an international team in a dynamic environment.

We offer a competitive salary along with a commission structure.

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