Retention Manager

Evoplay is one of the leading iGaming providers, recognized for its innovative approach to game development and technological solutions.

Our mission is to surprise not only the iGaming market but the entire entertainment industry with our interesting and unique products. Our game portfolio of 200+ titles, where each is a unique and exciting story, is presented all over the world, including Europe, Latin America, Asia, and the CIS. The key to this success is the teamwork of like-minded people who are passionate about a common goal and love games. Evoplay is the first to introduce a 3D/VR gambling game at ICE 2018, and created Dungeon: Immortal Evil — the first 3D RPG-inspired hack and slash video slot in 2020. We have received numerous nominations at prestigious iGaming awards ceremonies (EGR’s Awards, CasinoBeats, SBC Awards, etc.).

We`re looking for a proactive and relationship-driven Retention Manager to strengthen and grow our existing B2B client portfolio within the iGaming industry. This role focuses on reactivating partners, increasing contract GGR, and ensuring long-term client engagement through effective post-launch performance management and commercial alignment. You will play a key role in identifying growth opportunities, minimizing churn, and rebuilding partnerships with casino operators and aggregators.

The expertise we’re looking for

• 3+ years of experience in account management, retention, or client success (B2B environment)

• Proven ability to manage client relationships and drive commercial outcomes

• Experience in the iGaming industry is a strong advantage

• Analytical mindset with the ability to identify performance gaps and opportunities

• Strong communication and negotiation skills

• Ability to work cross-functionally and manage multiple stakeholders

• Proactive, self-driven, and results-oriented approach

• Fluent English

Your position will include

• Own the reactivation of inactive, underperforming, and churned B2B projects

• Re-engage operators that have fully stopped cooperation and understand reasons for churn and assess reactivation potential

• Analyze reseller and operator portfolios to identify activated but non-performing integrations

• Work closely with resellers to revive dormant operators within their networks

• Proactively reach out to inactive or churned partners to identify blockers

• Rebuild relationships and restart commercial activity through tailored reactivation approaches

• Coordinate internal teams (Product, Tech, Marketing) to support relaunch or reactivation scenarios

• Document churn reasons, reactivation outcomes, and recurring blockers for internal insights

• Transfer non-responsive or commercially blocked cases to the Sales team with full context and recommendations

What we offer

We’re here to make a difference! The iGaming world is fun. It’s an exciting and fast-changing industry, and we provide people with different services for their consistent growth, wellness and fun.

• Corporate psychologist;

• Gifts for significant occasions;

• Legal support;

• Flexible working hours;

• Direct access to C-level and opportunity to suggest new business ideas and drive changes.

If you are ready to work in a dynamic team, passionate about the product, technology, and the world of entertainment, we’re waiting for your CV and portfolio to schedule an online/offline meeting and get to know each other better!

Your CV will be carefully reviewed by our TA department, and if it meets the requirements of the position, we will contact you within 3 business days to discuss the possibility of scheduling an interview.